BrianBabu Posted August 24, 2017 ID:1156491 Share Posted August 24, 2017 Hello, Please remove the following IP: 221.121.140.70 Thank you Link to post Share on other sites More sharing options...
Staff Dashke Posted August 24, 2017 Staff ID:1156524 Share Posted August 24, 2017 Hello BrianBabu, We are not blocking that IP. Can you please post the protection log? Link to post Share on other sites More sharing options...
BrianBabu Posted August 24, 2017 Author ID:1156736 Share Posted August 24, 2017 Hi Dashke, We are not using MalwareBytes and our customer shared a screen shot with us stating that our site was blocked by your software. Where do i find the protection log that you are asking for? Regards, Brian Babu Link to post Share on other sites More sharing options...
Staff Dashke Posted August 25, 2017 Staff ID:1156857 Share Posted August 25, 2017 In that case, can you please attach that screenshot? In order to access logs from Malwarebytes Anti-Malware 3.0 - Open Malwarebytes Anti-Malware - Click Reports - Click the log you would like to open - Protection Logs record information from Malwarebytes real-time protection module, including scheduled scans, database, and blocked threats - Scan Logs record detections from manual scans, including threats detected and the actions taken against them To save a Protection Log: - Open the log file you would like to save - Click Export - Choose to export to a .txt file - Choose a folder to save the log file in, then click Save Link to post Share on other sites More sharing options...
BrianBabu Posted August 28, 2017 Author ID:1157708 Share Posted August 28, 2017 Hi, Please find the attached screenshot. Link to post Share on other sites More sharing options...
Staff Dashke Posted August 28, 2017 Staff ID:1157805 Share Posted August 28, 2017 Thanks a lot, the block will be removed! Link to post Share on other sites More sharing options...
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