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Hello @Angelus

If you are seeing the same error saying "Usage level has exceeded" then the product version number should not matter.

Even if you downgrade you will not be able to activate.

I would suggest opening a support ticket using the following URL: https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

Thank you.

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10 minutes ago, Angelus said:

So the only way to prevent this particulate issue is to deactivate your license before upgrading right?

An upgrade should not affect the license. If you uninstall you should deactivate first. 

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