Is this salvageable without reformat

[jimyonem]

Is this salvageable without reformat

Hi, I hope someone can help me with this computer.

AVG free caught some viruses, and deleted them, but problems still occurred.

I ran MalwareBytes, and the log was;

Malwarebytes' Anti-Malware 1.36

Database version: 1945

Windows 5.1.2600 Service Pack 3

2009-08-04 14:15:46

mbam-log-2009-08-04 (14-15-46).txt

Scan type: Quick Scan

Objects scanned: 77185

Time elapsed: 4 minute(s), 34 second(s)

Memory Processes Infected: 1

Memory Modules Infected: 0

Registry Keys Infected: 3

Registry Values Infected: 2

Registry Data Items Infected: 1

Folders Infected: 3

Files Infected: 7

Memory Processes Infected:

C:\WINDOWS\system32\reader_s.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\mjcore.mjcore (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\mjcore.mjcore.1 (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\systemntmi (Rootkit.Spamtool) -> Quarantined and deleted successfully.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\reader_s (Trojan.Agent) -> Quarantined and deleted successfully.

HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\reader_s (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:

C:\Documents and Settings\Jim\Application Data\digifast (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Program Files\WWShow (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Program Files\Jcore (Trojan.BHO) -> Quarantined and deleted successfully.

Files Infected:

C:\Documents and Settings\Jim\Application Data\digifast\config.cfg (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Program Files\Jcore\Jcore2.dll (Trojan.BHO) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\reader_s.exe (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\5.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\6.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Documents and Settings\Jim\reader_s.exe (Trojan.Agent) -> Quarantined and deleted successfully.

When I tried to restart the computer, I received an error message (logonui.exe - Application error) and Windows would not start properly. I restarted in safe mode, re-ran MalwareBytes, and eventually got the computer to restart in 'normal' mode. However, I received an error message 'spoolsv.exe - Application error', and the printer server was stopped. I restarted this, and the printers were usable, but upon restart the same problem occurred.

I reran MalwareBytes, and received an apparently clean report,

Malwarebytes' Anti-Malware 1.40

Database version: 2551

Windows 5.1.2600 Service Pack 3

05/08/2009 9:48:13 AM

mbam-log-2009-08-05 (09-48-13).txt

Scan type: Quick Scan

Objects scanned: 99803

Time elapsed: 5 minute(s), 57 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

The HiJack log was as follows;

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:50:00 AM, on 05/08/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Common Files\AOL\1227043226\ee\AOLSoftware.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Dell Support Center\gs_agent\dsc.exe

C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\PROGRA~1\AVG\AVG8\avgnsx.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\WINDOWS\system32\svchost.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\Program Files\AVG\AVG8\avgcsrvx.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)

O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [iSUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"

O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1227043226\ee\AOLSoftware.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [userFaultCheck] %systemroot%\system32\dumprep 0 -u

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Startup: DOSPRN.lnk = C:\Program Files\DOSPRN\DOSprn.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = ?

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase5036.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1210774246640

O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file:///C:/Program%20Files/AutoCAD%20LT%202002/AcDcToday.ocx

O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file:///C:/Program%20Files/AutoCAD%20LT%202002/InstBanr.ocx

O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file:///C:/Program%20Files/AutoCAD%20LT%202002/InstFred.ocx

O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file:///C:/Program%20Files/AutoCAD%20LT%202002/AcPreview.ocx

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL

O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe

O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--

End of file - 8576 bytes

However, when I restart the computer the I still get the problems with 'spoolsv.exe' , so I do not want to reconnect the computer to the network or internet.

Any help and suggestons would be greatly appreciated.

[Rodav]

Hi,

I have bad news for you

I see you're dealing with Virut on top of the other nasty malware you are dealing with. In that case, it's unfortunately a lost case - Game over situation and a format and reinstall is the fastest and especially the safest solution.

You may want to read this why: Virut and other File infectors - Throwing in the Towel?

So, I suggest you to start backup all of your valuable data/documents/pictures/movies/songs/etc.. Do NOT backup any applications/installers and Do NOT backup any .exe/.scr/.htm/.html/.xml/.zip/.rar files...

This because these files may be infected as well. If you back them up and replace them afterwards, it will infect your computer again.

Read here for instructions how to format and reinstall Windows: http://web.mit.edu/ist/products/winxp/adva...all-format.html

If you have any questions let me know.

[jimyonem]

I was worried about that, after reading other posts.

I will follow your advice, but have a couple of questions.

How worried should I be about other computers on the Network (four computers on a Windows network) being infected by this computer?

I discovered the alerts on Tuesday morning, after a long weekend. The initial infection seemed to occur on Saturday, with the infected computer not being removed from the Network or Internet until Tuesday. Up until this point, AVG anti-virus has not detected anything on the other computers, but should I run MalwareBytes and HiJack on those computers also?

Thanks for your advice.

[Rodav]

Computers in a network are at risk as well, just make sure AVG on the other computers is enabled and up to date when scanning them, if virut is on them AVG should pick them up. I also recommend you change your passwords.