pop ups

[PYPY]

there are random pop-ups on my google chrome. I deleted all the extensions, reinstalled chrome, ran McAfee, ran Malwarebytes, ran windows defender, and all the scans say that the computers is normal. there will be occasion popups with websites like windowsguard.today, some super sexual dating sites, and "pipechannel' sites(i don't know what they are, they get blocked by Malwarebytes) everything I know has been done and it still doesn't go away? I need help!!

[Valinorum]

Hi ,

My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):

• Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
• Please do not install any new software while we are working on this system as it may hinder our process.
• Malware removal is a complicated process and so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
• Please do not try to fix anything without being asked.
• Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from the internet and you will not always be able to access this thread.
• Back up your data. I will not knowingly suggest you any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
• If you are confused about any instruction, stop and ask. Do not keep on going.
• Do not repeat the steps if you face any problems.
• I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
• Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
• The fixes are for your system only. Please refrain from using these fixes on another system as it may do serious damage.
  

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• Step #1 Scan with Malwarebytes' Anti-Malware
  
  • Download and install Malwarebytes' Anti-Malware from the link below --
    
    • Download Link
  • Once the program has loaded, The MBAM dashboard will appear with an alert to update. Update the program should this happen;
    
    • Navigate to the Settings > tab Protection and ensure that all the options under Scan Options turned on
  • From the Dashboard, navigate to Scan and click on Scan Now;
  • If threats are detected, make sure everything is set to Quarantine and click on Apply actions. If the program asks to reboot your PC, let it do so;
  • On completion of the scan click on Reports > Choose the Scan Report > View Report > Export > Export to .txt file, and save the report to your Desktop.
  • Copy and Paste the contents of the log in your next reply.

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• Step #2 Fix with AdwCleaner
  
  • Download AdwCleaner to your Desktop from the following link.
    
    • Download Link
  • Right-click on AdwCleaner.exe and choose Run as administrator;
  • Click on Tools>Option and put a tick mark as shown in the image below;
    
  • Click on Scan and let the program run unhindered;
  • When done, click on Clean and allow the system to reboot after it is done;
  • A log will be opened automatically after the restart. If not, it is located in C:\AdwCleaner\AdwCleaner[CX].txt, where X is replaced with a number;
  • Copy and Paste the contents of this log in your reply.

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• Step #3 Scan with Farbar Recovery Scan Tool
  
  • Please download Farbar Recovery Scan Tool by Farbar to your Desktop from the link below.
    Download link for 32 bit system
    Download link for 64 bit system
  • Right-click on the program and choose Run as administrator;
  • Put tick-mark on all boxes under Whitelist and Optional Scan;
  • Click on Scan;
  • After the scan two notepad files will be opened --
    
    • FRST.txt;
    • Addition.txt
  • Copy and Paste the contents of the logs in your next reply.

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[PYPY]

Thanks so much for helping, anything else?

summary.txt

AdwCleaner[S1].txt

FRST.txt

Addition.txt

[PYPY]

there is also a shortcut.txt, do I need to send that?

[Valinorum]

Did you press Clean after AdwCleaner finished its scan? If not, redo that step and attach the log and perform the following step afterward. 

• Step # ESET Online Scanner
  Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information. 
  
  • Download esetsmartinstaller_enu.exe by clicking here.
  • Right-click on the program and choose Run as administrator.
  • Accept their terms and condition and proceed.
  • Install Add-On/Active X if prompted.
  • From the Computer Scan Setting check the following box --
    
    • Enable detection for potentially unwanted programs
  • Click on Advanced Setting --
    
    • Check the box beside Remove Found Threats;
    • Check the box beside Scan archives
    • Check the box beside Scan for potentially unsafe applications
    • Check the box beside Enable Anti-Stealth Technology
  • Click on Start and wait for the virus signature database to update.
  • The online scan will begin automatically and can take several hours.
    
    • Note: Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
  • After the Scan finishes --
    
    • If no threats were found:
      
      • Put a checkmark in Uninstall application on close.
      • Close the program and report that nothing was found
    • If threats were found:
      
      • Open the file located in C:\Program Files\ESET\ESET Online Scanner\log.txt (32-bit) or C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt (64-bit).
      • Copy and Paste contents of the log file in your next reply.
  
  Note: Enable your security programs afterwards.

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[PYPY]

I cleaned my computer and it worked, it went away!! thanks a lot

[Valinorum]

You are welcome.

[AdvancedSetup]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!