License Reset

[willie3713]

Dear Staff,

I am aware of an issue. Basically, I reinstalled my windows too much often, I didn't know that I need to deactivate my license. So, Malwarebytes blocked my license.

I would be thankful if you would reset my license key.

P.S. I am kind of a perfectionist, it all started because of broken icons appearing in the start menu.

 

Best regards,

Reply soon

 

Image:

[nikhils]

Hello @willie3713

Please open a support ticket using the following link: https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

The support team can help you fix the licensing issue.

Thank you.

[willie3713]

Thanks, @nikhils

I sent a message to Malwarebytes support team. Now waiting patiently for an answer.

[nikhils]

Thank you @willie3713

Support should get to your issue in 2/3 days.

In the meantime could you also post the Support Ticket number here.

 

[willie3713]

Hi @nikhils

I would be thankful if you could give me some great news about my license reset. I am just worrying because I haven heard anything from Malwarebytes Support team.

[Doctor9fan]

Have you tried accessing your ID & code via https://my.malwarebytes.com/ & resetting things there? You'll have to sign up with the email address you used to purchase the license from MalwareBytes.

[willie3713]

Well, @Doctor9fan I haven't tried that and I really don't know where should I look for my ID. Can you help me find my ID?

 

[Doctor9fan]

You'll just require the email address used to purchase MBAM to create an account so that you can access the website, there'll you'll find the ID & key & be able to deactivate these for reinstalling onto a different computer.

[willie3713]

WOW! Thanks, @Doctor9fan, it worked. I didn't know about that option.

[Doctor9fan]

Just now, willie3713 said:

WOW! Thanks, @Doctor9fan, it worked. I didn't know about that option.

I found it about 10 days ago while looking for something else on this forum. It was certainly a good find for me as I'd been wanting something like that for years. It's certainly easier & quicker than contacting support.
Tbh I don't know why it hasn't been publicised more with a sticky post.

[Angelus]

my license has been fixed by email 

 

I know  about the Malwarebytes account login thing but when  I login to it at https://my.malwarebytes.com/en/login  it tells me  This account has no orders

i have emailed several times to have my order added to my my.malwarebytes.com But no luck