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PatinYork

Can't manually download database

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My computer picked up a virus on Friday that disabled my touchpad; I also caught this virus the week before.  The first time, I was able to get Malwarebytes to scan my computer and quarantine the problem files.  This second time, however, when Malwarebytes is opened to try to scan for these files, it checks for updates and just hangs there.  I tried to manually download the updated database, but the files were all empty once they downloaded.  How can I get rid of this so that I can scan my computer?  Thanks!!

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Hello @PatinYork and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.
 

STEP 01

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 02
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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