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Malware Protection off - can't turn it back on


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Upon start-up, I get an error message saying that one of the protection layers is turned off and it's for Malware Protection. The problem is, I'm unable to turn it back on and already I'm frustrated. What can I do? And am I to worry? I've ran mb-check and attached the whole zip folder with all the data gathered, just in case if I'm asked to do so.

mb-check-results.zip

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  • 2 weeks later...

It looks like something is attempting to delete the service.

08/29/17	" 07:09:58.472"	75566	08e8	0c54	ERROR	Driver	Driver::Create	"Driver.cpp"	149	"Failed to create or open service - 1072"

Do you have any "machine cleaning" software that runs automatically by chance? We've seen these try to delete drivers/services that they aren't aware of

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Windows Defender shouldn't cause this. By cleaning software I mean a piece of software that scans your computer for changes, and attempts to automatically revert changes or clean up temporary files, etc as they're added. You can also run FRST using the instructions below and provide the logs, this will allow us to look at what software is on your machine that we may be conflicting with

Create and obtain Farbar Recovery Scan Tool (FRST) logs

  1. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
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