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installed update and it made my malwarebytes disappear.its not on,need imme


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I need immediate help!

 ok, my auto renewal is coming up in 7 days !

 I had a update that kept bugging me to be installed for about 3 weeks. I ignored it because the last one was trouble too!

 so, after making sure my auto renewal was ready.. I gave in and installed the update. All that censoreding did was turn off my malwarebytes and my windows defender !

 I am sick and tired of every censoreding time i install an update or renew something I have to trouble shoot crap with no phone customer support!

 someone help me solve this immediately! I censoreding hate technology. Its so damn frustrating! help me ! help me!

I cant access my account! I have an update/auto renewal coming up in 7 days! help me!

why dont you have any damn phone customer service? its like i have to pay you while i do the work.

 as you see in my  screenshot, its in my start menu but i cant access anything

mmm1.png

mmm2.png

Edited by customerservicesucks
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Sounds like something went wrong...

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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3 minutes ago, Firefox said:

Sounds like something went wrong...

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

 


Please let us know how it goes.


Thank You,

Firefox

woah hold on? now i have to choose between two things? which of you are right?

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OK just do this one first and we can go from there...

Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE)

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