customerservicesucks Posted August 18, 2017 ID:1155016 Share Posted August 18, 2017 (edited) I need immediate help! ok, my auto renewal is coming up in 7 days ! I had a update that kept bugging me to be installed for about 3 weeks. I ignored it because the last one was trouble too! so, after making sure my auto renewal was ready.. I gave in and installed the update. All that censoreding did was turn off my malwarebytes and my windows defender ! I am sick and tired of every censoreding time i install an update or renew something I have to trouble shoot crap with no phone customer support! someone help me solve this immediately! I censoreding hate technology. Its so damn frustrating! help me ! help me! I cant access my account! I have an update/auto renewal coming up in 7 days! help me! why dont you have any damn phone customer service? its like i have to pay you while i do the work. as you see in my screenshot, its in my start menu but i cant access anything Edited August 18, 2017 by customerservicesucks edit Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155018 Share Posted August 18, 2017 my malwarebytes access iconn at bottom of screen is gone! Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155021 Share Posted August 18, 2017 my desk top icon doesnt work. I cant click on it,it doesnt bbring up my malwarebytes box Link to post Share on other sites More sharing options...
Firefox Posted August 18, 2017 ID:1155024 Share Posted August 18, 2017 Sounds like something went wrong... Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file)) NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155025 Share Posted August 18, 2017 hold on. is it that simple or theres a step you arent telling me? I need detailed step by step. I dont want this to turn into trouble shooting the trouble shoot lol. will my windows defender turn back on too? was it on before? as dumb as these questions may be to you..i'm frustrated! Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155028 Share Posted August 18, 2017 3 minutes ago, Firefox said: Sounds like something went wrong... Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file)) NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox woah hold on? now i have to choose between two things? which of you are right? Link to post Share on other sites More sharing options...
Firefox Posted August 18, 2017 ID:1155029 Share Posted August 18, 2017 No choosing, if step one does not solve your issue then you go to step two and provide the logs. The logs won't be needed if step one corrects your issue. Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155030 Share Posted August 18, 2017 1 minute ago, Firefox said: No choosing, if step one does not solve your issue then you go to step two and provide the logs. The logs won't be needed if step one corrects your issue. what logs? what are the logs? Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2017 ID:1155031 Share Posted August 18, 2017 3 minutes ago, customerservicesucks said: which of you are right? Sorry, Both @Firefox posted the same info at the same time. I removed my post. Please follow Firefox's instruction. Link to post Share on other sites More sharing options...
Firefox Posted August 18, 2017 ID:1155032 Share Posted August 18, 2017 OK just do this one first and we can go from there... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE) Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155044 Share Posted August 18, 2017 ok, this seemed to have worked,thanks. but what was the update? do i have to worry about this every time i do an update? Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155048 Share Posted August 18, 2017 my malwarebytes icon is at the bottom of my screen, says its active..but theres still a little red exclamation point on it. is that just because the 7 days left or what? my auto renewal better still be active Link to post Share on other sites More sharing options...
customerservicesucks Posted August 18, 2017 Author ID:1155049 Share Posted August 18, 2017 (edited) will my auto renewal simply work..or do i have to trouble shoot that too? i made sure my credit was up to date by changing the 3 digit number on the card to the new one on my renew file Edited August 18, 2017 by customerservicesucks Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2017 ID:1155055 Share Posted August 18, 2017 14 minutes ago, customerservicesucks said: but theres still a little red exclamation point on it. Do a threat scan and it will go away. Link to post Share on other sites More sharing options...
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