DizzyCool Posted August 18, 2017 ID:1154934 Share Posted August 18, 2017 I am trying to download the free version of malware bytes to test to see If I wan't to buy the paid version. I tried last year and I kept getting the error e06d7363. However, now when I tried to download it I get the error Error 5-Access Denied. I have tried: -Downloading MBAM cleaner and restarting. -Just reinstalling it. -Running as Administrator. -Waiting(for over a year). Is there any way to fix this? Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2017 ID:1154937 Share Posted August 18, 2017 5 minutes ago, DizzyCool said: Waiting(for over a year). You never answered the topic you started here. https://forums.malwarebytes.com/topic/185825-error-code-e06d7363-already-tried-mbam-unitntall/?tab=comments#comment-1051356 Please get the following logs, please. · Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions · Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
DizzyCool Posted August 18, 2017 Author ID:1155059 Share Posted August 18, 2017 Here is the file. mb-check-results.txt Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2017 ID:1155066 Share Posted August 18, 2017 7 hours ago, Porthos said: mb-check-results.zip Please attach the whole zip file, please. Link to post Share on other sites More sharing options...
DizzyCool Posted August 18, 2017 Author ID:1155067 Share Posted August 18, 2017 It said "mb.check has stopped working". However, It still produced that file. That's the only file it made. Do you need to FRST and Addition files? Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2017 ID:1155068 Share Posted August 18, 2017 1 minute ago, DizzyCool said: Do you need to FRST and Addition files? Yes, please. Link to post Share on other sites More sharing options...
DizzyCool Posted August 18, 2017 Author ID:1155070 Share Posted August 18, 2017 FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2017 ID:1155071 Share Posted August 18, 2017 You have some proxy settings that could be affecting download. I am going to ask @AdvancedSetup too look things over. Quote ProxyServer: [S-1-5-21-2649938649-2361138327-2484783482-1001] => 127.0.0.1:18159 AutoConfigURL: [S-1-5-21-2649938649-2361138327-2484783482-1001] => hxxp://www.unblockmyweb.com/ Link to post Share on other sites More sharing options...
DizzyCool Posted August 19, 2017 Author ID:1155076 Share Posted August 19, 2017 I downloaded a proxy service a year ago. I thought I deleted it. The only proxy I have on now is the built in proxy for Opera the search engine. Link to post Share on other sites More sharing options...
Porthos Posted August 19, 2017 ID:1155105 Share Posted August 19, 2017 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 19, 2017 Root Admin ID:1155166 Share Posted August 19, 2017 (edited) You have a ton of McAfee ViruScan installed and running, yet the installer section for McAfee or VirusScan are not listed. I would recommend that you uninstall all of your McAfee antivirus using their removal tool. Then if you want to use McAfee, obtain their latest installer and reinstall it. McAfee MCPR Removal Tool After you've removed McAfee and restarted the computer please run the following. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE: This script will close all open applications and remove all proxies as well as some undesirable startup items and reset your network and restart the computer. Please make sure you close all open applications before you proceed. fixlist.txt Thank you Ron Edited August 19, 2017 by AdvancedSetup Link to post Share on other sites More sharing options...
DizzyCool Posted August 19, 2017 Author ID:1155269 Share Posted August 19, 2017 (edited) Fixlog.txt Edited August 19, 2017 by DizzyCool Link to post Share on other sites More sharing options...
DizzyCool Posted August 19, 2017 Author ID:1155276 Share Posted August 19, 2017 Update: the previous file was my first try. when I clicked reset I accidentally clicked the computer while it was restarting so it may have not restarted properly. I redid the process fix process and let it restart by itself this time. However, this time my internet won't work. I can search anything on my web browser, yet I'm connected to the internet. I'm typing this in my IPhone right now. Link to post Share on other sites More sharing options...
DizzyCool Posted August 19, 2017 Author ID:1155310 Share Posted August 19, 2017 I fixed the issue. I just restarted my PC once more. Here is my second log. The first log might be okay though. What is the problem? What other steps do I need to to before I can download malware bytes? Fixlog.txt Link to post Share on other sites More sharing options...
Porthos Posted August 19, 2017 ID:1155311 Share Posted August 19, 2017 29 minutes ago, DizzyCool said: I fixed the issue. I just restarted my PC once more. Here is my second log. The first log might be okay though. What is the problem? What other steps do I need to to before I can download malware bytes? Fixlog.txt While we are waiting for Ron post a new set FRST logs, please. Link to post Share on other sites More sharing options...
DizzyCool Posted August 20, 2017 Author ID:1155314 Share Posted August 20, 2017 There you go! FRST.txt Addition.txt mb-check-results.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 20, 2017 Root Admin ID:1155351 Share Posted August 20, 2017 Please try to download Malwarebytes again and let us know https://www.malwarebytes.com/mwb-download/thankyou Thanks Ron Link to post Share on other sites More sharing options...
DizzyCool Posted August 20, 2017 Author ID:1155370 Share Posted August 20, 2017 Nope. I am still getting Error 5:Access Denied. Link to post Share on other sites More sharing options...
DizzyCool Posted August 20, 2017 Author ID:1155427 Share Posted August 20, 2017 How do I change the key? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 21, 2017 Root Admin ID:1155485 Share Posted August 21, 2017 An error access denied is not a web error. That is a file, folder error. Please try saving the file to a different location. Can you show us a screen shot ? Link to post Share on other sites More sharing options...
DizzyCool Posted August 21, 2017 Author ID:1155627 Share Posted August 21, 2017 Here is my error. Link to post Share on other sites More sharing options...
dcollins Posted August 21, 2017 ID:1155661 Share Posted August 21, 2017 Something is locking that folder. Can you try running mb-clean? You can download it from https://downloads.malwarebytes.com/file/mb_clean. This should forcefully removed MB3 and then re-install the latest version. If that doesn't work, please upload the mb-clean-results.txt file from your desktop Link to post Share on other sites More sharing options...
DizzyCool Posted August 30, 2017 Author ID:1158460 Share Posted August 30, 2017 I didn't work. mb-clean-results.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 30, 2017 Root Admin ID:1158488 Share Posted August 30, 2017 Hello @DizzyCool I've moved your topic in to the Malware Removal forum and will assist you in removing remnants of Malwarebytes Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron Link to post Share on other sites More sharing options...
DizzyCool Posted November 25, 2017 Author ID:1186275 Share Posted November 25, 2017 Fixlog.txt Link to post Share on other sites More sharing options...
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