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Mal ware bytes for android.


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Need HELP! Downloaded Malwarebytes. for Android (Samsung Galaxy Tab-A) yesterday. Scanned and results indicated that I should encrypt tablet. I started that process this evening. After a while a message popped up on the screen ever so brief stating encryption failed. Reset device. Then a pad lock appeared on screen which went from locked to open with a colored circle go around and around the lock. I can neither turn off, nor restart the device. Attempts to select the reset device when icon appears has absolutely no effect. So far this has been going on for two hours. I am unable to open the back to disconnect the battery. It appears that I have lost a very good tablet to this vicious feature  (and perhaps my ignorance). Can someone help me out here!

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Hello,

well you can try this, http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Samsung-Galaxy-Tab-A.how_to_perform_a_hard_reset_when_my_samsung

If you do not get any further help here.

Please read this first, https://www.quora.com/What-happens-after-factory-reset-in-android-phones

That is VERRY IMPORTANT for you, please read it!

Good Luck.

MAM

 

 

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