Bogumil Posted August 17, 2017 ID:1154430 Share Posted August 17, 2017 Hi it's been almost 3 days and support didn't reply to me. I have changed my motherboard, reinstalled windows and my product key is not working. Ticket #2044610 Link to post Share on other sites More sharing options...
Porthos Posted August 17, 2017 ID:1154442 Share Posted August 17, 2017 (edited) 48 minutes ago, Bogumil said: it's been almost 3 days and support didn't reply to me. Give it a couple of more days. Be sure to check spam folder @celee Edited August 17, 2017 by Porthos Link to post Share on other sites More sharing options...
Bogumil Posted August 17, 2017 Author ID:1154467 Share Posted August 17, 2017 ok thank you @Porthos Link to post Share on other sites More sharing options...
Firefox Posted August 17, 2017 ID:1154555 Share Posted August 17, 2017 6 hours ago, Bogumil said: and my product key is not working. Hello and Welcome... Just curious what error do you get? Also note that in MB3 the ID and KEY are reversed, you need to enter KEY and then the ID. Link to post Share on other sites More sharing options...
Bogumil Posted August 17, 2017 Author ID:1154561 Share Posted August 17, 2017 31 minutes ago, Firefox said: Hello and Welcome... Just curious what error do you get? Also note that in MB3 the ID and KEY are reversed, you need to enter KEY and then the ID. Error says that my license was activated on to many computers or something like this. I forgot to delete my key from the software before I changed my motherboard and reinstalled windows. Link to post Share on other sites More sharing options...
Firefox Posted August 17, 2017 ID:1154562 Share Posted August 17, 2017 (edited) @Bogumil OK thanks for that info.... Then the only folks that can help reset the license is indeed support. Changing our your motherboard should not affect the license, however reinstalling windows without de-activation will. Edited August 17, 2017 by Firefox Link to post Share on other sites More sharing options...
nikhils Posted August 17, 2017 ID:1154578 Share Posted August 17, 2017 Hello @Bogumil Can you please also post your support ticket number. I can quickly take a look into it. Thank you. Link to post Share on other sites More sharing options...
Bogumil Posted August 17, 2017 Author ID:1154580 Share Posted August 17, 2017 Just now, nikhils said: Hello @Bogumil Can you please also post your support ticket number. I can quickly take a look into it. Thank you. Hi, here it is Support Ticket #2044610 Link to post Share on other sites More sharing options...
nikhils Posted August 17, 2017 ID:1154586 Share Posted August 17, 2017 Thank you @Porthos I have requested the team to look into it. Link to post Share on other sites More sharing options...
Bogumil Posted August 18, 2017 Author ID:1154977 Share Posted August 18, 2017 Hi @nikhils you have maybe any news from your team? I still can't activate my license Link to post Share on other sites More sharing options...
nikhils Posted August 18, 2017 ID:1154978 Share Posted August 18, 2017 Hello @Bogumil I have not heard back from them as they might be busy with high priority stuff. Will try to ping someone from the team to check if they can take care of it today. Thank you. Link to post Share on other sites More sharing options...
Bogumil Posted August 18, 2017 Author ID:1154979 Share Posted August 18, 2017 ok thank you Link to post Share on other sites More sharing options...
Bogumil Posted August 21, 2017 Author ID:1155523 Share Posted August 21, 2017 License reseted, you can close this. Thanks Link to post Share on other sites More sharing options...
nikhils Posted August 21, 2017 ID:1155619 Share Posted August 21, 2017 Awesome. Glad to know things are working and you were able to activate. The support rep fixed the issue on Friday but I forgot to send you a message. My bad. Also please remember this license has been reset to activate on 1 pc only. Thank you. Link to post Share on other sites More sharing options...
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