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Spyware dilemma


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Hi,

I currently have this dilemma when I access the net. No matter what internet browser I am using, I constantly get spyware (cookies) on my system.

At present I have the following running on my PC:

  • Bitdefender Total Security 2009
  • Advanced Systemcare Pro
  • malwarebytes Pro
  • Spybot S&D

A few months ago, I suspected I got a trojan of some kind and it was removed by Bitdefender or one of the others. At that time, I also experienced the following:

  • PC was running slower
  • My Bookmarks from IE and Firefox were deleted and so were all saved bookmarks
  • My home pages on both IE and FF had changed (IE reverted to www.ninemsn.com.au and FF reverted to a blank html.)
  • I was getting spyware on ASC and BD on each daily scan
  • Cursor was moving 'freely' and without mouse intervention on the screen

However when I run Malwatebytes, no malware appears on the log.

The infected cookies are ad.yieldmanager.com and atdmt.com. Despite having the options of having cookies deleted upon closing browser, and controlling what cookies are allowed via Bitdefender and choosing no 3rd party cookies as my browser options, these persistent beasts continue to return, even by opening a browser.

I have tried for the last three months with Bitdefender to find a solution but they have been of little assistance.

Below are a copy of my Hijackthis log and Malwarebytes log.

ogfile of Trend Micro HijackThis v2.0.2

Scan saved at 02:32, on 5/08/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe

C:\Program Files\Microsoft ActiveSync\wcescomm.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe

C:\Program Files\Messenger\msmsgs.exe

C:\PROGRA~1\MI3AA1~1\rapimgr.exe

C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe

C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Windows Live\Contacts\wlcomm.exe

C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com.au

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.com.au

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com.au

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com.au

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://au.rd.yahoo.com/customize/ie/defaul...earch.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - (no file)

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [bitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"

O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray

O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {E001C731-5E37-4538-A5CB-8168736A2360} (ActiveQscan Control) - http://quickscan.bitdefender.com/cab/ActiveQscan.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: hiro - {50BA1131-168F-4C08-A69B-4012273F222E} - C:\Program Files\Hiro-Media\HiroClient\OldHiroProtocolHandler.dll

O18 - Protocol: hirodownload - {77F2FF4C-CEDD-4C71-8ABF-DF7CC05EFC63} - C:\Program Files\Hiro-Media\HiroClient\HiroProtocolHandler.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: Google Update Service (gupdate1c9ee4235cb32b2) (gupdate1c9ee4235cb32b2) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

--

End of file - 8554 bytes

alwarebytes' Anti-Malware 1.40

Database version: 2561

Windows 5.1.2600 Service Pack 3

5/08/2009 2:14:17 PM

mbam-log-2009-08-05 (14-14-17).txt

Scan type: Quick Scan

Objects scanned: 99953

Time elapsed: 3 minute(s), 19 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

So I am hoping one of the expert mods can help me

Cheers

:)

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  • Staff

Hi,

I don't see anything suspicious here.

I constantly get spyware (cookies) on my system.
Please don't worry about tracking cookies. You'll always get them and they will always return. This just depends what sites you visit.

Everyone has them. They are even present on the MSN startpage, Yahoo startpage...

You may also want to read next:

http://www.mvps.org/winhelp2002/cookies.htm

If you want to manage your cookies you can use next programs:

For Internet explorer: CookieWall

For Firefox: CookieSafe

Keep in mind that you're not supposed to block every cookie, because some cookies are required.

Most people don't use an additional cookie manager, because it may be annoying in some cases to manually filter all cookies in the beginning, so they clean their cookies once in a while via the "clean cookies" option in their browser settings.

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Hi,

Thanks for your reply.

In the past I haven't been worried about it until a few months ago when I was infected with a trojan. Since then, with my daily antivirus scan or Advance Systemcare Scan, it always says there is an infection, but the infection is a tracking cookie.

My other concern is that I can get the 'supposed' infection even by opening a internet browser. I thought this was strange.

But if you feel there is nothing to worry about, I'll trust your judgement.

I do thank you immensely for your response.

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  • Staff

A lot of scanners already quit detecting cookies since cookies are no real threat. Every scan I perform with another scanner shows the same cookies over and over again, but I know they are present on most sites (popular sites like Yahoo, msn startpage etc etc..)

is there a reason why I am getting spyware frequently.. even by opening an internet browser?
This all depends to what sites you surf, what you are doing on the internet in general.

Please read my Prevention page with lots of info and tips how to prevent malware in the future.

And if you want to improve speed/system performance after malware removal, take a look here.

Extra note: Make sure your programs are up to date - because older versions may contain Security Leaks. To find out what programs need to be updated, please run the Secunia Software Inspector Scan.

Happy Surfing again!

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  • Staff

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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