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Problem with Google-hijacker


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Hi,

For the past few days, I've had a problem with some kind of virus or malware (not sure which one?) that hijacks my Google searches and redirects them to other sites. The titles of pages in a Google search are completely different. Additionally, I haven't been able to properly open IE - DEP closes it whenever I attempt to open it - initial searches for this problem said to remove add-ons, which did nothing to fix my problem - so I suspect this might be connected to this other problem (it showed up the next day, while I was using Firefox). I've run four or five different programs with the latest updates (Malwarebytes, Spybot S&D, AdAware, Avira, and made an attempt with Sympatico Security Manager that was just too slow) and nothing has even come up with a virus at all. With the exception of the initial Spybot scan, which came up with a few tracking things but didn't fix the problem, every scan has been shown my computer to be perfectly clean.

Malwarebytes Log:

Malwarebytes' Anti-Malware 1.39

Database version: 2548

Windows 5.1.2600 Service Pack 3

03/08/2009 11:51:22 AM

mbam-log-2009-08-03 (11-51-22).txt

Scan type: Full Scan (C:\|F:\|H:\|K:\|)

Objects scanned: 595851

Time elapsed: 2 hour(s), 38 minute(s), 30 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

HijackThis Log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:29:00 AM, on 05/08/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

K:\WINDOWS\System32\smss.exe

K:\WINDOWS\system32\winlogon.exe

K:\WINDOWS\system32\services.exe

K:\WINDOWS\system32\lsass.exe

K:\WINDOWS\system32\svchost.exe

K:\WINDOWS\System32\svchost.exe

K:\WINDOWS\system32\svchost.exe

K:\Program Files\Bell\Security Manager\Fws.exe

K:\WINDOWS\system32\spoolsv.exe

K:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

K:\Program Files\Intel\IDU\awServ.exe

K:\Program Files\Bonjour\mDNSResponder.exe

K:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

K:\WINDOWS\eHome\ehRecvr.exe

K:\WINDOWS\eHome\ehSched.exe

K:\Program Files\CA\PPRT\bin\ITMRTSVC.exe

K:\Program Files\Common Files\Motive\McciCMService.exe

K:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

K:\Program Files\Raxco\PerfectDisk\PDAgent.exe

K:\WINDOWS\system32\svchost.exe

K:\Program Files\Bell\Access Manager\app\TangoService.exe

K:\Program Files\Personal Vault\VaultClientUpgrade.exe

K:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

K:\WINDOWS\system32\SearchIndexer.exe

K:\WINDOWS\system32\dllhost.exe

K:\Program Files\Raxco\PerfectDisk\PDEngine.exe

K:\Program Files\Bell\Security Manager\rpsupdaterR.exe

K:\Program Files\Avira\AntiVir Desktop\avguard.exe

K:\Program Files\Avira\AntiVir Desktop\sched.exe

K:\WINDOWS\system32\winlogon.exe

K:\WINDOWS\Explorer.EXE

K:\Program Files\Bell\Sympatico Security Advisor\SSA.exe

K:\Program Files\BellCanada\McciTrayApp.exe

K:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe

K:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe

K:\Program Files\Avira\AntiVir Desktop\avgnt.exe

K:\WINDOWS\system32\ctfmon.exe

K:\Program Files\Skype\Phone\Skype.exe

K:\Program Files\Mozilla Firefox\firefox.exe

K:\WINDOWS\system32\NOTEPAD.EXE

K:\WINDOWS\system32\SearchProtocolHost.exe

K:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com/?fr=fp-yie8

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/?fr=fp-yie8

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://downloads.yahoo.com/ca/internetexplorer/welcome

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - K:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - K:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - K:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll

O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - K:\Program Files\Bell\Security Manager\pkR.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - K:\Program Files\AVG\AVG8\avgssie.dll (file missing)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - K:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - K:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - K:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - K:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O4 - HKLM\..\Run: [QuickTime Task] "K:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [sSA.exe] "K:\Program Files\Bell\Sympatico Security Advisor\SSA.exe" /AUTORUN

O4 - HKLM\..\Run: [bellCanada_McciTrayApp] K:\Program Files\BellCanada\McciTrayApp.exe

O4 - HKLM\..\Run: [Adobe Photo Downloader] "K:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"

O4 - HKLM\..\Run: [blackBerryAutoUpdate] K:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background

O4 - HKLM\..\Run: [avgnt] "K:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKCU\..\Run: [Aim6] "K:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKCU\..\Run: [ctfmon.exe] K:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [AdobeUpdater] "K:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "K:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"

O4 - HKUS\S-1-5-21-776561741-1035525444-725345543-1003\..\Run: [ctfmon.exe] K:\WINDOWS\system32\ctfmon.exe (User 'Karl')

O4 - HKUS\S-1-5-21-776561741-1035525444-725345543-1003\..\Run: [search Protection] K:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (User 'Karl')

O4 - HKUS\S-1-5-21-776561741-1035525444-725345543-1003\..\Run: [YSearchProtection] K:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (User 'Karl')

O4 - HKUS\S-1-5-21-776561741-1035525444-725345543-1003\..\RunOnce: [indexCleaner] "K:\Program Files\Bell\Security Manager\IdxClnR.exe" (User 'Karl')

O4 - Global Startup: Desktop Manager.lnk = K:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - K:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - K:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - K:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - K:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - K:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - K:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - K:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - K:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - K:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - K:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: http://pbctbc.bc.motive.com

O15 - Trusted Zone: http://pbctbcivr.bc.motive.com

O15 - Trusted Zone: http://fix.sympatico.ca

O15 - Trusted Zone: http://rc.sympatico.ca

O15 - Trusted Zone: http://rcfr.sympatico.ca

O16 - DPF: {210D0CBC-8B17-48D1-B294-1A338DD2EB3A} (VatCtrl Class) - http://www.thelandscapes.ca/webcam/VatDec.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - K:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.3.102.cab

O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal...tallMgr_v01.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by107fd.bay107.hotmail.msn.com/resources/MsnPUpld.cab

O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1164318165828

O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30155.www3.hp.com/ediags/hpfix/sj/.../qdiagh.cab?326

O20 - Winlogon Notify: Winlogon - K:\WINDOWS\SYSTEM32\winmm64.dll

O21 - SSODL: WinCheck - {EAD8F454-EC03-4B47-A5B7-6534DA513FA5} - winmm64.dll (file missing)

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - K:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - K:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Apple Mobile Device - Apple Inc. - K:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AdminWorks Agent X6 (AWService) - OSA Technologies Inc., An Avocent Company - K:\Program Files\Intel\IDU\awServ.exe

O23 - Service: Bonjour Service - Apple Inc. - K:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - K:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

O23 - Service: Google Software Updater (gusvc) - Google - K:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - K:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - K:\Program Files\iPod\bin\iPodService.exe

O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - K:\Program Files\CA\PPRT\bin\ITMRTSVC.exe

O23 - Service: McciCMService - Motive Communications, Inc. - K:\Program Files\Common Files\Motive\McciCMService.exe

O23 - Service: PDAgent - Raxco Software, Inc. - K:\Program Files\Raxco\PerfectDisk\PDAgent.exe

O23 - Service: PDEngine - Raxco Software, Inc. - K:\Program Files\Raxco\PerfectDisk\PDEngine.exe

O23 - Service: Pml Driver HPH11 - HP - K:\WINDOWS\system32\HPHipm11.exe

O23 - Service: Sympatico Security Manager (Radialpoint Security Services) - Radialpoint Inc. - K:\Program Files\Bell\Security Manager\RpsSecurityAware.exe

O23 - Service: Sympatico Security Manager Update Service (RPSUpdaterR) - Radialpoint Inc. - K:\Program Files\Bell\Security Manager\rpsupdaterR.exe

O23 - Service: Sympatico Security Manager Firewall (RP_FWS) - Bell Sympatico - K:\Program Files\Bell\Security Manager\Fws.exe

O23 - Service: Tango Service (TangoService) - Unknown owner - K:\Program Files\Bell\Access Manager\app\TangoService.exe

O23 - Service: Personal Vault Upgrade Service (VaultClientUpgrade) - BELL - K:\Program Files\Personal Vault\VaultClientUpgrade.exe

O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - K:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

--

End of file - 12155 bytes

Thank you for your help. =) Is there any further information about the problem I need to include?

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  • Staff

Hi,

First of all, please update MalwareBytes, because the databaseversion is outdated.

  • Start MalwareBytes and click the Update tab. There click "Check for updates"
  • In case you can't update the database via the update option, please download and install the database from here. Only do this when the update option doesn't work.
  • Once the updates are downloaded, perform a quick scan again.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log, then we'll proceed from there with new steps.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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