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Krassus

By Krassus
in Resolved Malware Removal Logs

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Krassus

Krassus

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Aura,

I am having the same issue with my son's computer. Nothing from MWB has worked so far. All items result in the RRIU error. I am having to use my own PC to download and surf the web for a solution.

To save some time I did read through your instructions to Vualk. I ran the FRST scan and here is the log.

I greatly appreciate your time in helping all of us poor souls.

Sincerely,

Krassus

Fixlog.txt

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Aura

Aura

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Hi Krassus :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)
Quote

To save some time I did read through your instructions to Vualk. I ran the FRST scan and here is the log.

Awesome, that helps a lot! Do you have a USB Flash Drive? If so, how big is it?

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Aura

Aura

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Good :) Alright, can you run a normal scan with FRST (simply click on the Scan button), wait for it to complete and attach both the FRST.txt and Addition.txt logs that will be created here after?

Afterwards, you can copy the FRST executable on your USB Flash Drive and stand by for the next set of instructions (assuming you reply before I go to bed).

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Aura

Aura

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Alright. I'm going to bed right now, so I'll give you a longer set of instructions. However, if the FRST fix failed, you won't be able to proceed with MBAR and Malwarebytes, so you'll have to wait until tomorrow morning.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)

Preparing the USB Flash Drive

  • Download the right version of FRST for your system:
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
  • Download the attached fixlist.txt, and move it on your USB Flash Drive as well , and move it on your USB Flash Drive as well

Boot in the Recovery Environment

  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

Once in the command prompt

  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Fix button and wait for the scan to complete
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

Once done, if you restart your computer, MBAR and Malwarebytes should work.

Follow the instructions below to run MBAR. However, make sure all the options are checked: Drivers, Sectors, System. Once done, a log called mbar-log-TODAY'S-DATE.txt should be in the MBAR folder. Attach it here.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

Once done, we move on to Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

So there's technically 3 logs to provide afterwards, assuming the FRST fix goes through.

  • Fixlog.txt (provide me it whether or not MBAR and Malwarebytes works after)
  • MBAR's log
  • Malwarebytes' clean log

fixlist.txt

Edited by Aura
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Krassus

Krassus

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Aura,

I get into the recovery mode and get to the console. The Directory is X:\Windows\System32. There is a flashing cursor but it will not take any keyboard input.

It did ask for the password for my son's account but he does not have a password to log on to windows10. We did intentionally that after he forgot his last one. Any ideas as to what I've done wrong?

Btw - the keyboard is fully functional after normal boot up. I can type in word, search, google etc.

Thanks,

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Krassus

Krassus

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Aura,

Back from the Wilderness of Virusland :)

Sorry for the delay but had to deal with some secondary issues. I believe these were the logs you were asking for.

As far as I can tell it appears that we have beaten it. I can't thank you enough.

If you need any more info from me please do not hesitate to ask.

I am forever in your debt.

Thanks,

Krassus

MWB Clean Log.txt

mbar-log-2017-08-17 (20-55-12).txt

Fixlog.txt

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Aura

Aura

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Posted
Quote

Back from the Wilderness of Virusland :)

Did you have a good time? :P

Quote

Sorry for the delay but had to deal with some secondary issues. I believe these were the logs you were asking for.

All good, no worries. And yes, these are the logs I was looking for!

Quote

As far as I can tell it appears that we have beaten it. I can't thank you enough.

We beat the main infection (SmartService), yes! Now to clean up the remnants and secondary infections it dropped :)

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

iT103hr.pngJunkware Removal Tool (JRT)

  • Download Junkware Removal Tool (JRT) and move it to your Desktop
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Press on any key to launch the scan and let it complete
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted JRT log

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Krassus

Krassus

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Aura,

 

Yes I am sorry for the delay. There is no error message of any kind. I did go to the event viewer and found the error event:

Faulting application name: AdwCleaner.exe, version: 7.0.1.0, time stamp: 0x597f6aa5

Faulting module name: AdwCleaner.exe, version: 7.0.1.0, time stamp: 0x597f6aa5

Exception code: 0xc0000409

Fault offset: 0x00393708

Faulting process id: 0x2b70

Faulting application start time: 0x01d31a3306b378c4

Faulting application path: C:\Users\Colonel Schmidt\Desktop\AdwCleaner.exe

Faulting module path: C:\Users\Colonel Schmidt\Desktop\AdwCleaner.exe

Report Id: 5d56ade4-a109-4714-a753-fe341bf5c363

Faulting package full name:

Faulting package-relative application ID:

Researching the error code I see it is typically associated with damaged windows files. I did an in place repair/reinstall of Windows 10 as this was the suggested course of action. Unfortunately ADWC still returns the same error. This might be outside of your scope. Perhaps there is a similar program that fulfills the same function after which I can try and run JRT.

Again my apologies for the delay.

Thanks,

Krassus

 

 

 

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Aura

Aura

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Good :) Now let's run a scan with FRST to see if there's anything left to remove (on top of what AdwCleaner detected).

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.

  • Right-click on the executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
  • Click on the Scan button
  • On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
  • Copy and paste the content of both FRST.txt and Addition.txt in your next reply

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Aura

Aura

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Almost done :)

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

fixlist.txt

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