petessake

[petessake]

I accidentally uninstalled my already paid for malware bytes premium and need to reinstall it quickly on windows 10. I was working with someone from malware on a problem where I could not turn on the protection for infections. They suggested three things which did not work. I was trying to update from 3.0.5 to 3.0.6 when I lost all. We were communicating via E mail. Could sure use some help.

[AdvancedSetup]

Hello @petessake and

You opened your ticket yesterday around 6PM and your post here is also late in the evening. Your ticket on our Helpdesk is 2044493 and you're being helped by Viktoria 

I'm sure they will continue to assist you tomorrow morning with your  issue.

Thank you

Ron

 

[petessake]

Good morning--Vicktoria has been helping. I was trying to follow suggestions when I made it worse. It all started when I started getting popups saying I lost "real time protection layers is turned off". ---the first two suggestions-1. (turn on enable self-protection module early start and reboot) and 2. (turn off the option for enable self-protection module and reboot) did not work. the third was to download (https://downloads.malwarebytes.com/file/mb3_check)--but I could never get it to download.  Thinking I was having billing problems I discovered I have automatic deduction and should be ok. But somehow I uninstalled malware bytes premium. Sorry I made things worse. I think I was trying to update (not upgrade) from 3.0.5 to 3.0.6 when I accidentally lost all. Now I need more help then when I started.

[AdvancedSetup]

Vicktoria should have already contacted you via email. Please follow her advice and she will get you fixed up.

Thanks

Ron