Unable to Contact License Server

[DOMMN8R]

Hello,

I recently purchased premium for Malwarebytes and I have been unable to activate my license key and ID.

Attached are the...

MBAM Logs Zipped: MBAMServiceLogs.zip

First.txt: FRST.txt

Addition: Addition.tx

MB-CheckResults Zipped: mb-check-results.zip

And finally a screenshot of what happens:

 

Thank you for any help, I really appreciate it!

[Telos]

Remove the following lines from your HOSTS file (edit in Administrator mode). A reboot may be required,

0.0.0.0                   keystone.mwbsys.com
0.0.0.0                   telemetry.malwarebytes.com

Report your results here. If no solution, recheck your HOSTS file. Otherwise, additional help will be on the way.

Edited August 15, 2017 by Telos

[Firefox]

Hello and Welcome!

This is happening because of your hosts file.

0.0.0.0                   keystone.mwbsys.com
0.0.0.0                   telemetry.malwarebytes.com

You need to remove those and most likely your issue will be resolved.

[DOMMN8R]

Thank you so much, this worked perfectly! I removed  those lines from the HOSTS file, rebooted, and tried activating again and IT WORKED without a hitch!

 

[Firefox]

Glad to hear it, those entries need to stay off or your Malwarebytes will stop working properly... 

[Telos]

@DOMMN8R You are welcome.

[johanstander]

where do you get this files in xp

Thank you

[Firefox]

42 minutes ago, johanstander said:

where do you get this files in xp

Thank you

Not sure what your asking, can you elaborate please?

[Telos]

55 minutes ago, johanstander said:

where do you get this files in xp

If you're asking where the HOSTS file is located, it is here:

C:\WINDOWS\System32\drivers\etc