Real-Time Protection Web protection won't start

[BoBruce]

oS = W10 (up to date)

MW version=3.06.1469

not quite the same issue, but similar. as you can see MW is reporting that Ransomware Protection is "starting".... it just hangs there.  as i understand it, this virus doesn't attack w10 so much, yet, i'd still like to have ALL the protection MW offers if i'm already paying for it      of course my concern is that the MW Dashboard shows I'm not fully protected and that i should turn on real time protections. To my knowledge, all MW settings are default. i wouldn't know which to turn off, let alone why i would want to   i did a scan, MW is up to date (so i'm told) yet  the red "!" in the tray icon is worrisome.  please advise.

[Porthos]

3 minutes ago, BoBruce said:

MW version=3.06.1469

Seems like you are using the older build of Mb 3.x

I would recommend upgrading to the latest 3.1.2.1733 CU 1.0.160build.

We have another tool called MB-Clean which will automate the whole process for you.

Tool can be found at : https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.
2. The tool will automatically clean up the older 3.0.5 product and will ask you for a restart.
3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .
4. Click on "Yes" to reinstall MB 3.×.
5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

[BoBruce]

ok.. thanks... strange tho i've MW settings to 'auto' update... and also did a check for updates before i submitted this concern.

i'll follow your instructions and report back shortly ~

==========================================

completed... now, when i open MW it shows i'm fully protected, and up to date    thanks!

mb-clean-results.txt

Edited August 15, 2017 by BoBruce
post 'update'

[Firefox]

Glad to hear it @BoBruce

Thanks for the assist @Porthos