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Real-Time Protection Web protection won't start


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oS = W10 (up to date)

MW version=3.06.1469

not quite the same issue, but similar. as you can see MW is reporting that Ransomware Protection is "starting".... it just hangs there.  as i understand it, this virus doesn't attack w10 so much, yet, i'd still like to have ALL the protection MW offers if i'm already paying for it :)     of course my concern is that the MW Dashboard shows I'm not fully protected and that i should turn on real time protections. To my knowledge, all MW settings are default. i wouldn't know which to turn off, let alone why i would want to :o  i did a scan, MW is up to date (so i'm told) yet  the red "!" in the tray icon is worrisome.  please advise.

59931a0f51014_malwarescreen.thumb.jpg.d57d95e6abd6049d05db90e73883cad9.jpg

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3 minutes ago, BoBruce said:

MW version=3.06.1469

Seems like you are using the older build of Mb 3.x

I would recommend upgrading to the latest 3.1.2.1733 CU 1.0.160build.

We have another tool called MB-Clean which will automate the whole process for you.

Tool can be found at : https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.
2. The tool will automatically clean up the older 3.0.5 product and will ask you for a restart.
3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .
4. Click on "Yes" to reinstall MB 3.×.
5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

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ok.. thanks... strange tho i've MW settings to 'auto' update... and also did a check for updates before i submitted this concern.

i'll follow your instructions and report back shortly ~

==========================================

completed... now, when i open MW it shows i'm fully protected, and up to date :)   thanks!

mb-clean-results.txt

Edited by BoBruce
post 'update'
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