Josiebops Posted August 14, 2017 ID:1153381 Share Posted August 14, 2017 I have searched all over the internet & cannot find any way to find, much less, the login to my account. I wish to change the method of payment & I've been going back & forth with MBAM support but getting no answer. The last message I got was "now that your account is activated is there anything else that needs to be addressed?" Are they nuts or what? They never answered my question & have since charged a credit card I no longer wish to use. It's been so long since I first purchased this product I don't remember the email I used so I sent them EVERY address I am using but still have not heard back. I must have an account if they are auto-renewing, right? This is one of the worst SUPPORT teams I've ever had to deal with. And I use the word SUPPORT with tongue-in-cfheek! Can ANYONE tell me in exact & detailed order how I can access my account? Thanks in advance. Frustrated Josiebops Link to post Share on other sites More sharing options...
Telos Posted August 14, 2017 ID:1153383 Share Posted August 14, 2017 (edited) @Josiebops https://my.malwarebytes.com/ On Malwarebytes.com, click the "hamburger" (near upper right). Look carefully at the top of the flyout menu's left column. It is easily missed. Edited August 14, 2017 by Telos Link to post Share on other sites More sharing options...
Josiebops Posted August 15, 2017 Author ID:1153503 Share Posted August 15, 2017 Thank you for the link to the MB login page. I've entered every email address that I use & it says no acct is associated with any of them. Don't I have to have an acct to sign up for auto-renew? If not, how do I create an acct? Link to post Share on other sites More sharing options...
Josiebops Posted August 15, 2017 Author ID:1153505 Share Posted August 15, 2017 Also, when I go to Malwarebytes.com I don't see anything remotely like a hamburger unless that's a slang word for something else. All I see is what looks like a Transformer. When I click the 3 bars in upper right there's nothing that would take me to my acct login. Link to post Share on other sites More sharing options...
gonzo Posted August 15, 2017 ID:1153529 Share Posted August 15, 2017 "Hamburger" is a term made popular by the smartphone generation. For you and I, its three bars. Click that, and look at the top of the left column. You should see MY ACCOUNT at the top. Link to post Share on other sites More sharing options...
Josiebops Posted August 15, 2017 Author ID:1153632 Share Posted August 15, 2017 Thanks so much. I thought as much. But I can't believe I missed it. I looked at that so many times. Link to post Share on other sites More sharing options...
Josiebops Posted August 15, 2017 Author ID:1153643 Share Posted August 15, 2017 Now that i know what the "hamburger" is i still have a problem. I've used every email address i use & i'm still told no acct is associated with it. Shouldn't i have an acct if i'm set up for auto-renew? is there a mbam support phone # to talk directly with them? I'm getting nowhere & i want to change my payment method. Link to post Share on other sites More sharing options...
Telos Posted August 15, 2017 ID:1153663 Share Posted August 15, 2017 (edited) You can find the link to update or make payment in the renewal notification email that you received 30 days prior to subscription expiration. If you need help, contact Customer Support at Cleverbridge. http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= Link shows phone/email contacts Edited August 15, 2017 by Telos Link to post Share on other sites More sharing options...
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