Not receiving my renewal email

[AlbertFlasher]

I'm not receiving my renewal emails.

Who do I need to contact to renew my subscription?

Thanks.

[Firefox]

You should contact cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com
Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, you can use the Malwarebytes Help Center HERE.

When you get the email Print it out

You may also try and look up your product info by using your registered email address HERE or HERE

If you need anything else, don’t hesitate to post.

Thanks

[AlbertFlasher]

Hi there, I'm changing my name to Buck.

As in, everyone is passing the buck.  

Cleverbridge said to contact Malwarebytes, because they are supposed to send out three email notifications (30 days, 15 days, and 7 days before the renewal date).

Apparently, you only hear from cleverbridge if your product is set to auto-renew.

 

I feel like I need to get on my knees to beg someone to take my money.

Thanks!

[Porthos]

20 minutes ago, AlbertFlasher said:

if your product is set to auto-renew

 I can't answer your question but I do want to point out that if auto renew is not enabled you are not locked into your price, for example, the old 24.95 price before December 2016.

@celee can help further.

[celee]

Hi @AlbertFlasher,

Sorry for all this back and forth with Cleverbridge and our internal Malwarebytes support.

Our support agent Phil will be reaching out via email shortly and he can assist you with your renewal.

Please let me know if I can help with anything else.

Thanks,
Cecile