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I can't email files from Acrobat reader because Malwarebytes blocks them. I have excluded all the .exe from the adobe reader folder in vain. When I ask an exclusion on a previous exploit, the list is empty although in the reports I can find this exploit.

Please help


www.malwarebytes.com

-Log Details-
Protection Event Date: 8/12/17
Protection Event Time: 11:15 AM
Log File: 
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.160
Update Package Version: 1.0.2567
License: Premium

-System Information-
OS: Windows 10 (Build 14393.1593)
CPU: x64
File System: NTFS
User: System

-Exploit Details-
File: 0
(No malicious items detected)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0

-Exploit Data-
Affected Application: Adobe Reader
Protection Layer: Malicious Memory Protection
Protection Technique: Exploit code executing from Heap memory blocked
File Name: 
URL: 

(end)

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  • 1 month later...

Same here.

 

It's not only when I am trying to E-Mail from Adobe, it's also when I am trying to Print.

 

Scanned with Trend Micro WFBS, SuperAntiSpyware, Malwarebytes - Nothing found

 

Soon as I try to open a PDF, print a PDF, or anything else, this happens.

 

I downloaded and ran ESET online scanner (free), it removed 4 items, since I removed those 4 items, operation has been returned to normal.

 

TLDR;

 

Scan with another anti virus scanner, remove infections. Done

 

 

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