Can't install new version of Malwarebyes

[manuwedg]

Hi,

I've been trying for a while to install the new version of MB, as per the MB-generated prompt (see jpeg, attached). Each attempt failed for no apparent reason, in that the prompt never dissapeared after each attempted installation (and since I still get prompted to install, I assume that the install was unsuccessful. No other error messages.

Also attached my MB version info and computer info.

Thank you

mb-check-results.zip

[Porthos]

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

[manuwedg]

Hi,

got to point 3 above and restarted the computer; however, I'm getting no re-install prompt and when I try to re-run MB-Clean, I get a message as per the image below. There is no mp=clean-results file that I can find though; nothing MB-related other than a check file which I have attached above.

 

[Firefox]

If you did not get the prompt to download and install the latest version you can simply download it from here: https://downloads.malwarebytes.com/file/mb3

[manuwedg]

Hi, thanks, that last bit worked well, this was very helpful.

[Firefox]

Glad we could help you get it working...

[Porthos]

32 minutes ago, Firefox said:

Glad we could help you get it working...

Me as well. Good job.

[manuwedg]

7 minutes ago, Porthos said:

Me as well. Good job.