Unable to Connect to Service

[Purrington]

I am trying to download the most recent version of Malwarebytes.

Having failed after several attempts I used MB-Clean and followed the instructions to re-install Malwarebytes.

Sadly after rebooting in the process I got the attached MB-Clean message and am still unable to "Connect to Service"

What is the cure for this?

Thank you

 

 

 

 

mb-clean-results.txt

[Firefox]

Hello and Welcome back...

Lets try and install Malwarebytes one more time, right over the existing version (no need to uninstall) download it from here: https://downloads.malwarebytes.com/file/mb3

If that does not correct your issues then get us the logs below so we can take a look...

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    

Thank You,

Firefox

[Purrington]

Attached find the requested file.

Thank you

 

mb-check-results.zip

[Porthos]

AntiVirus Installed:    Computer Security by F-Secure

https://support.malwarebytes.com/docs/DOC-1113

[Purrington]

BINGO!!!

Obviously Porthos RULES.

It worked.  Issue resolved.

Thank you.

 

[Porthos]

Thanks for the update.