Automatic Updates and IP Protection doesn't work

[PBN]

Hello

I have been using MBAM full version since the last 3 months.

My PC has Win XP Pro SP2 x64 version installed.

Ever since I have been using MBAM, the automatic updates doesn't work. [i am using the default Windows Firewall]. Even though the updates are scheduled at 11PM [iST] but everytime I have to update it manually [don't know whether the updates are silent or I should be getting the update pop up window]

Now that I have upgraded to MBAM 1.4 I cannot activate the IP Protection module through the icon at the system tray.

Also with this new version, whenever I am trying to update, my PC and the internet connection gets frozen and I get an error of 732 (0,0)

Please help

Thanks!

[YoKenny1]

I don't know about XP Pro SP2 x64 but I do know on XP Pro x32 that Windows Service Pack 3 has been available for over a year and contains several Critical Security updates plus performance improvements.

You need to start Internet Explorer then go to Tools then Windows Update and download all of the available updates.

Also you should enable Automatic Updates or at least be notified that Updates are available.

Go to Control Panel then Automatic Updates then select Automatic (recommended) or at least Notify me but don't automatically download or install them.

Go to Secunia Online Software Inspector then run it to see what other applications are vulnerable:

http://secunia.com/vulnerability_scanning/online

[PBN]

I don't know about XP Pro SP2 x64 but I do know on XP Pro x32 that Windows Service Pack 3 has been available for over a year and contains several Critical Security updates plus performance improvements.

You need to start Internet Explorer then go to Tools then Windows Update and download all of the available updates.

Also you should enable Automatic Updates or at least be notified that Updates are available.

Go to Control Panel then Automatic Updates then select Automatic (recommended) or at least Notify me but don't automatically download or install them.

Go to Secunia Online Software Inspector then run it to see what other applications are vulnerable:

http://secunia.com/vulnerability_scanning/online

Hello Kenny

Thanks for your reply

FYI, I have automatic updates turned on ever since I have installed windows

I am running the Secunia Online Software Inspector now as per your recommendation

Thanks!

[prairie dog]

Also with this new version, whenever I am trying to update, my PC and the internet connection gets frozen and I get an error of 732 (0,0)

Please help

Thanks!

Try this if you are getting error 732

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.

[PBN]

Try this if you are getting error 732

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.

Followed your instructions and till now haven't gotten that error again.

I have also set up exception rules in my Avast to ignore the following files which scanning

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

Let's see how it goes

Thanks a lot for all your help

[PBN]

BTW, the IP protection module is still unchecked and I can't seem to activate it either

Is this a bug or an incompatibility with the 64bit Windows XP architecture?

[YoKenny1]

It is un-necessary to exclude Malwarebytes' Anti-Malware files in avast! as they are only needed for a firewall and at this point in time avast! is only an anti virus application.

As you indicate you only have SP2 please review the following as it also applies to 64-bit versions of Windows XP:

List of fixes that are included in Windows XP Service Pack 3

http://support.microsoft.com/kb/946480

[prairie dog]

Have a look through this and see if it helps (I think #8 addresses 732, but others might be helpful as well) http://www.malwarebytes.org/forums/index.php?showtopic=10138

[PBN]

Have a look through this and see if it helps (I think #8 addresses 732, but others might be helpful as well) http://www.malwarebytes.org/forums/index.php?showtopic=10138

As of now [after reinstalling MBAM] I am not getting the 732 error but the automatic updates isn't working either [it has never worked for me] and I have to update manually

The IP protection module can't also be turned on

[Swandog46]

Please navigate to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs and post the contents of the log file from today. It should show errors from when you try to start IP Protection.

[PBN]

Please navigate to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs and post the contents of the log file from today. It should show errors from when you try to start IP Protection.

Today while starting up my PC I got an error message "MBAM service stopped unexpectedly. Please see log for details" after which my PC froze and I couldn't do a thing.

I reset my PC and the same thing happened, only this time I didn't get the message, but my PC froze anyways.

After that I uninstalled MBAM completely from my PC and now my PC works fine.

So I think V1.4 has a major bug or has major incompatibility issues with 64 bit Windows.

Whatever may be the case, I am not going to reinstall it till I get an affirmation from the MBAM support that this issue has been resolved.

I really like MBAM but these issues are really irritating.

Thanks!

[Swandog46]

It doesn't help us to tell us we have bugs without providing us the data we request. Can I see those logs please?

[PBN]

It doesn't help us to tell us we have bugs without providing us the data we request. Can I see those logs please?

I have downgraded to 32Bit Windows XP and now MBAM seems to run fine.

MBAM 1.4 has compatibility issues with 64 bit windows and I couldn't do a thing on my PC with it installed. At the same time, I didn't want to run my PC without the protection of MBAM in it and so I decided to better downgrade rather than keep on whining that it doesn't work

So I can't provide you the logs anymore [i couldn't have anyways since it froze my PC everytime I started windows]

I'll be using another Anti Malware software on my other PC which runs Vista 64 bit

[Swandog46]

The implementation on Vista x64 is different from the implementation on XP x64, so even if you are right, I would be curious to see if you have the same issues on Vista x64.

[exile360]

Just for info, since I saw it mentioned. Service Pack 3 has not yet been released for Windows XP Professional x64, Service Pack 2 is the latest one available.