Can't enable protection

[bzielinski]

Can't enable protection on unmanaged 1.80.2.1012. Logs show error 11001

Bud

[djacobson]

Hi @bzielinski, run this diag tool and we'll dive in. 

Frst Log
Please follow the steps below to run frst.

1.) Please download frst and frst64 from the link below and save it to your desktop:

FRST 32-bit version: https://downloads.malwarebytes.com/file/FRST
FRST 64-bit version: https://downloads.malwarebytes.com/file/FRST64

Note: You need to download the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your computer; that will be the right version. Some traditional Anti-Viruses may false positive the download or running frst, I can assure you it is safe. If this happens, please temporarily disable the AV.

2.) Double-click the purple frst or frst64 icon to run the program. Click Yes when the disclaimer appears.
3.) Click the Scan button
4.) When the scan has finished, it will make 2 log files in the same directory the tool is located, frst.txt and Addition.txt.

Please attach frst.txt and Addition.txt in your reply.

 

[bzielinski]

files attached

Addition.txt

FRST.txt

[djacobson]

The process that runs the realtime is unable to run because there are portions of the program missing. Missing portions of the product during install happen due to other security software deleting them via some intrusion protection function in that other security software. I would suggest ignoring Malwarebytes' processes in your Avast and Windows Defender and reinstalling.

R2 MB3Service; C:\Program Files\Malwarebytes\Anti-Ransomware\mb3service.exe [6054352 2017-07-25] (Malwarebytes)
R2 MbaeSvc; C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae-svc.exe [155080 2017-05-15] (Malwarebytes Corporation)
R2 MBAMScheduler; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [452576 2016-02-09] (Malwarebytes Corporation)
S2 MBAMService; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [901088 2016-02-09] (Malwarebytes Corporation)
R1 ESProtectionDriver; C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae64.sys [77408 2017-05-15] ()
R3 MB3SwissArmy; C:\WINDOWS\system32\drivers\MB3SwissArmy.sys [253888 2017-08-03] (Malwarebytes)
R3 MBAMFarflt; C:\WINDOWS\system32\DRIVERS\farflt.sys [101824 2017-08-03] (Malwarebytes)
Missing MBAM.sys entry!
 

Error: (08/03/2017 10:20:35 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error: 
The system cannot find the file specified.

Error: (08/03/2017 10:20:35 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The MBAMProtector service failed to start due to the following error: 
The system cannot find the file specified.

Error: (08/03/2017 10:20:33 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error: 
The system cannot find the file specified.

Error: (08/03/2017 10:20:33 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The MBAMProtector service failed to start due to the following error: 
The system cannot find the file specified.

Error: (08/03/2017 10:20:33 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error: 
The system cannot find the file specified.