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Hi, 2 days ago BitDefender blocked on access threat named Gen:Variant.Razy 172058 . For these 2 days I have been trying to clean the virus with numerous anti-malware and anti-virus programs, unfortunately, the virus is still there. I even tried system restore, also didn't work. I was wondering if someone could offer me some advice on how to remove it. The programs I tried are: Malwarebytes, Adwcleaner, HitmanPro, Bitdefender and Zemana . Malwarebytes and Bitdefender find some files and delete them, but after 30 minutes or so I get a notification from Bitdefender that it blocked another threat. 
Thanks in advance!

Best regards,
Tisho

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  • Root Admin

Hello @Tisho and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Thanks @Tisho

Please read the following article concerning the use of MSCONFIG
Msconfig Is Not A Startup Manager
 

You have some type of Registry permissions error it looks like.

Application errors:
==================
Error: (08/04/2017 04:08:52 PM) (Source: nssm) (EventID: 1018) (User: )
Description: Failed to read registry value AppDirectory:
The operation completed successfully.

 

Looks like we may need to work on fixing your Volume Shadow Copy service too.

Error: (08/04/2017 11:37:40 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 

 

You have an old version of Java installed. Please uninstall all versions of Java. If possible try to run without using Java. If you really have to use Java then make sure you keep it up to date at all times.

You're using Peer2Peer software (uTorrent) which is an open invitation to get infected. That and the vast majority of use of uTorrent is for illegal activity. I'd highly recommend you rethink the use of P2P software and stop using it would be my recommendation.

 

 

Please run the following fix. NOTE: this will also run a full disk check which may take a few hours to complete, please let it run.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

 

fixlist.txt

 

Thank you

Ron

 

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Can you please upload the following file to Virus Total and have them scan it. Having that file in the Windows folder and with a date in the last 30 days looks suspicious. It might be valid, but at least warrants checking on it.

C:\WINDOWS\RTFTrack.exe

https://www.virustotal.com/

Post back the link they give you for this file when ready.

 

The logs also show that your MSCONFIG is still being used and is not set to NORMAL as it should be. I would highly recommend setting it back to NORMAL and removing or changing startup for any items you don't want to start with another tool as suggested in my previous reply.

 

Is the main issue you reported:  Gen:Variant.Razy  gone now?

 

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