Jump to content
ridevries

Beta 9 License failed to activate

Recommended Posts

The same here, previous version installed and worked fine. Why is a license needed? De-installing en installing beta 9 again doesn't help. Installed the older beta 8 again, works fine.

Share this post


Link to post
Share on other sites
2 hours ago, ridevries said:

"Why is a license needed?"

 

Hello @ridevries:

This prevents a user from trying to activate/sustain a much earlier version that is now incompatible with today's updated operating procedures and back-end protections.

The best way to troubleshoot the MBARW BETA 09 (v0.9.18.797) activation issue is to request MBARW BETA 8 (v.0.9.17.661) be completely uninstalled and MBARW BETA 09 be downloaded/installed only from https://malwarebytes.box.com/s/6vqfgzs9ci86fbga4nt95yq5uytppg1b and saved only to an Administrator's desktop.  If a license activation process fails to succeed, please follow the troubleshooting steps below:

  1. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save only to a system Administrator's desktop of the system in question.
  2. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes.
  3. Single right-click the j1Bynr2.png&key=c55e643d4ec26aa771880d2d  arwlogs.exe icon and select RunAsAdmin.jpg  Run as administrator from the Windows context menu.
  4. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue.
  5. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue.
  6. A Command window will appear and its contents may be mostly ignored.
  7. When "Press any key to continue . . . " appears at the bottom of the Command window, type an Enter key to close the window.
  8. A zipped archive (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop.
  9. Delete arwlogs.exe from the Administrator desktop.
  10. Attach the above-zipped archive to your next reply in this topic.

Although more data may be required, after the requested data is posted, the Malwarebytes' team can commence their analysis.  Thank you always for your assistance.

Share this post


Link to post
Share on other sites

Hello @1PW and @ridevries:

Indeed these steps are correct. Please take a moment of your time to gather this log information so our team can analyze your predicament.

Appreciate the help @1PW :D and thank you.

Edited by jackiec

Share this post


Link to post
Share on other sites

Mine refused to activate because my Internet connection was down. I had to open the task bar notifications and exit the app, and then start it again from the Start Menu before it would work.

I would like to make the suggestion to either provide a button to Retry for the license, or to automatically retry for the license when the user click on the Start Protection link.

Share this post


Link to post
Share on other sites

Hi @Jabwabe

Our standalone beta products are normally not compatible to run alongside Malwarebytes 3.x due to its nature of being a beta product; therefore, if you have tried to run mbarw beta9 while having your Malwarebytes 3.1.2 installed, it will fail to work.

Best practice for running our standalone beta products would be to have only standalone products installed without Malwarebytes 3.x installed. In addition, while testing beta products in general, it's best to test on a computer that would not affect your daily livelihood.

Thanks for understanding, and feel free to provide more details on your steps taken or more questions if I have missed something.

Edited by jackiec

Share this post


Link to post
Share on other sites

Hi @trlkly, appreciate the feedback and your thoughts. The team knows there is room for improvement as this is our first beta9 release. We will do our best to tackle efficiency throughout further releases so your experience with us can be a pleasant one.

Thanks for understanding.

Share this post


Link to post
Share on other sites

No archive seems to be created by arwlogs.exe, the command window text is in the attached file.

Completely uninstalling beta 8 and then installing beta 9 makes no difference.

 

malwarebytes.txt

Edited by ridevries

Share this post


Link to post
Share on other sites

Hello @ridevries:

Please re-check the system's desktop for an archive named:

   2017-08-04-ASUS.zip

If present, please attach to your next reply.

Thank you.

Share this post


Link to post
Share on other sites

The file is not present, I started arwlogs.exe several times, with no results. Did you read the attached text file in my previous reply?

Share this post


Link to post
Share on other sites
1 hour ago, ridevries said:

Did you read the attached text file in my previous reply?

Hello @ridevries:

Yes.  This why I was hoping the output archive had been overlooked in some obscure manner.  An escalation request will be made to Malwarebytes forum management for your system's issue.

Thank you for your patience and understanding.

Share this post


Link to post
Share on other sites

Hello @ridevries

I've moved your topic to the Malware Removal forum. Let's do some other scans to see what may be going on please.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

Share this post


Link to post
Share on other sites

Hi Ron,

 3 Files attached, but I am not willing to install Malwarebytes 3 just yet, because it will remove Anti-Eploit and still has some problems of it's own, and I am not convinced that the cause is a malware infection. Bitdefender 2017 quick scan and Zemana AntiLogger scan turn out clean.

Furthermore, the batchfile in arwlogs.exe searches for a map with ARW in it's name, which is not there, apparently on my PC, as I saw with the filemanager. Does this automatically mean that malware is active, or can there be other causes? Doesn't the log file tell you anything? It contained quite some errors.

AdwCleaner[S0].txt

Addition.txt

FRST.txt

Share this post


Link to post
Share on other sites

I don't believe related but you do have an old version of Java that is compromised. Java 8 Update 71 Please uninstall all versions of Java, and if you need Java make sure you keep it up to date at all times.

https://java.com

Please read the following article concerning the use of MSCONFIG
Msconfig Is Not A Startup Manager
 

It also looks like something is going on with Bitdefender you may need to look at.

Error: (07/05/2017 09:45:35 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Naam van toepassing met fout: vsserv.exe, versie: 21.0.25.92, tijdstempel: 0x5926cd41
Naam van module met fout: ntdll.dll, versie: 6.3.9600.18696, tijdstempel: 0x59153753
Uitzonderingscode: 0xc000000d
Foutmarge: 0x0000000000102b40
Id van proces met fout: 0x388
Starttijd van toepassing met fout: 0x01d2f36c26562a94
Pad naar toepassing met fout: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
Pad naar module met fout: C:\WINDOWS\SYSTEM32\ntdll.dll
Rapport-id: 828b82df-61ba-11e7-8422-7824af2b1ee4
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

 

Systeemfouten:
=============
Error: (08/04/2017 01:02:48 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: De vorige afsluiting van het systeem om 01:01:01 op ‎04/‎08/‎2017 is onverwacht gebeurd.

Error: (07/30/2017 09:56:56 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: De Bitdefender Virus Shield-service is bij het starten vastgelopen.

Error: (07/30/2017 09:52:59 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: Time-out (30000 seconden) tijdens het wachten op een reactie op een transactie van deze service: MB3Service.

Error: (07/30/2017 09:52:26 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: Time-out (30000 seconden) tijdens het wachten op een reactie op een transactie van deze service: VSSERV.

Error: (07/16/2017 07:17:55 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installatiefout: de volgende update kan niet worden geïnstalleerd, foutcode 0x80070002: KB4025336: Beveiligingsupdate voor Windows.

Error: (07/16/2017 01:25:02 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installatiefout: de volgende update kan niet worden geïnstalleerd, foutcode 0x80070002: 2017-07 Beveiliging - Maandelijkse kwaliteitsrollup voor Windows 8.1 voor op x64 gebaseerde systemen (KB4025336).

Error: (07/15/2017 11:09:40 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installatiefout: de volgende update kan niet worden geïnstalleerd, foutcode 0x80070002: 2017-07 Beveiliging - Maandelijkse kwaliteitsrollup voor Windows 8.1 voor op x64 gebaseerde systemen (KB4025336).

Error: (06/25/2017 12:35:40 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: De ZAM Controller Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 0 milliseconden worden uitgevoerd: Service opnieuw starten.

Error: (06/18/2017 11:55:23 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: De Bitdefender Virus Shield-service is bij het starten vastgelopen.

Error: (06/17/2017 11:27:49 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: De ZAM Controller Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 0 milliseconden worden uitgevoerd: Service opnieuw starten.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Let's try that. Then restart the computer and let me know if you're still having issues with the Beta 9 or not.

Thanks

Ron

 

 

Share this post


Link to post
Share on other sites

I believe recent versions of Firefox and Chrome don't support Java any more, but I've uninstalled it now anyway, just to be safe.

Opened MSConfig, all seems as it should be, normal startup is selected, no options/items enabled/disabled deviating from standard. I am using Autoruns and the taskmanager to disable startup items

Unfortunately, also Bitdefender has problems of it's own, and for some problems, like with vsserv.exe, the fix seems only to be implemented in the new version 2018, which first requires full uninstall of 2017 and configuring the new version again competely.

I will run your fix shortly an report back to you.

Thanks for your efforts!

 

Share this post


Link to post
Share on other sites

@ridevries

I just took a look at your service log and noticed that it is stating an issue related SSL certification.

Can you please try visiting https://www.malwarebytes.com and then try reinstalling mbarw beta9 after?

Attach the service log again once you've completed these two steps if the licensing issue still occurs.

Thanks.

Share this post


Link to post
Share on other sites

Thanks @ridevries

Try using Internet Explorer and visiting malwarebytes.com again if possible, and give it a minute to load; sometimes using Chrome or Firefox doesn't pick up the cert.

Then, temporarily disable your antivirus applications: Zemana and Bitdefender and anything else that may be having a conflict or interfering with the licensing process; perform the mbarw beta9 install again.

 

I will need some more information if performing the above steps still does not work, do:

1. run command prompt: ctrl-R -> type cmd -> enter (note: command prompt window should appear)
2. enter this ping command and let me know your results: ping keystone.mwbsys.com  (note: if this fails, you may have a firewall issue or something else blocking)

Thanks.

 

Keywords: certificate, SSL validation error, digital certificate, license key, register

 

 

Edited by jackiec

Share this post


Link to post
Share on other sites

De- and re-installing I will do later, when I have more time, but the ping command I can do now, the result is:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. Alle rechten voorbehouden.

C:\WINDOWS\system32>ping keystone.mwbsys.com

Pinging keystone-key-prod-web.us-east-1.elasticbeanstalk.com [34.196.75.192] wit
h 32 bytes of data:
Reply from 34.196.75.192: bytes=32 time=117ms TTL=238
Reply from 34.196.75.192: bytes=32 time=117ms TTL=238
Reply from 34.196.75.192: bytes=32 time=116ms TTL=238
Reply from 34.196.75.192: bytes=32 time=117ms TTL=238

Ping statistics for 34.196.75.192:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 116ms, Maximum = 117ms, Average = 116ms

C:\WINDOWS\system32>

Share this post


Link to post
Share on other sites

@ridevries, that's good news.

I was also able to reproduce the same error message ( -8 response code ssl get certification ) with my own system under test, so follow these steps when you have time, and you should be able to start protection.

First, ensure that your other anti-malware applications are temporarily disabled.

1. Open Internet Explorer and visit www.malwarebytes.com and wait for a few seconds for the site to completely load.
2. Run your mbarw beta9 executable file and complete the install. (you do not need to uninstall the existing, beta9 should be able to be installed on top of beta8 or beta9 itself)
3. Check the UI and ensure protection has started and everything is green. Then enable all of your anti-malware related applications again.

Hope this helps.

 

Keywords: certificate, SSL validation error, digital certificate, license key, register

Edited by jackiec

Share this post


Link to post
Share on other sites

Unfortunately, no activation yet...

Steps taken (some to be on the safe side):

1. Disabling  all protection, including all related services if possible from Bitdefender Anti-Virus Plus, Zemana AntiLogger, Malwarebytes Anti-Exploit and Cybereason Ransomfree. Bitdefender can only be disabled from within the interface, services cannot be disabled, unless the program is uninstalled.

2. Uninstalling Malwarebytes Anti-Ransomware béta 9

3. Restarting the PC

4. Checking all protection is disabled (first time, Zemana was enabled again, had to disable an option in the advanced section)

5. Accessing www.malwarebytes.com via Internet Explorer and waiting some time

6. Installing Malwarebytes Anti-Ransomware bèta 9 and checking the user interface........ no green light.. :-(

I've added the log file again, hope it helps.

Maybe I should try in safe mode?
I've some Windows services disabled for security reasons, are there any services needed for the activation of béta 9? Or network protocols, or whatever?

 

MBAMSERVICE.LOG

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.