david6789 Posted July 31, 2017 ID:1147951 Share Posted July 31, 2017 Good morning, My Sons computer has this popup all the time. I have scanned his computer with updated Bit Defender, CCleaner, and Advance SystemCare and can not find any adware, malware, or viruses. I have looked Revo uninstaller to try and find it but there is nothing there. It pops up all the time while he is playing Battlegrounds and makes the game minimize. Any ideas would be great. Link to post Share on other sites More sharing options...
Valinorum Posted July 31, 2017 ID:1147953 Share Posted July 31, 2017 Please follow the following link and attach the logs for our perusal. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Link to post Share on other sites More sharing options...
david6789 Posted July 31, 2017 Author ID:1147967 Share Posted July 31, 2017 Thanks Valinorum Downloaded it on sons laptop and here are the results. It found it and a TON of other items. I am concerned about the potentially unwanted program. Is there a chance that I quarantine something he needs to start the computer or run his games? Scan.txt Link to post Share on other sites More sharing options...
Valinorum Posted August 2, 2017 ID:1148529 Share Posted August 2, 2017 No, those are adwares and causing all the issues. Download and install the free version of Malwarebytes (Disregard if you have it installed already)Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point; Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so; Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan; Let the scan run, the time required to complete the scan depends of your system and computer specs; Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button; If it asks you to restart your computer to complete the removal, do so; Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply; Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 14, 2017 Root Admin ID:1153300 Share Posted August 14, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts