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Reset Laptop Lost Lifetime Key

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Hi I recently reset my laptop and me being dumb I forgot to write down my key and to deactivate my license. Is there any way to recover this? I fully reset and deleted everything. I had my laptop since 2013 with Malwarebytes. The way I got the lifetime key was when the yearly subscription was being introduced I had bought a code from a websit that was found to be fake and you guys were able to grant me a real key for me getting tricked. Please help

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Hi @evenavides831,

Sorry to hear that you lost your license key. Head here to use our eCommerce partner Cleverbridge's look up system: http://www.cleverbridge.com/?scope=cusecolp&id=7BUIVpAKAT

If you are unable to recover your license key using their lookup system, please contact Cleverbridge support at https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 and they can assist you in looking up your purchase and your license info.



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@evenavides831 @Porthos apologizes, I read your post way too quickly.

Since you got your license key through the amnesty program, this makes it a lot trickier since we do not have a record of a purchase.

We might be able to look it up in our system if you have the original fraudulent key. Please contact our support team at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1 they may be able to look it up for you.

Edited by celee
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