Malware Protection can not be turned on

[BitWrangler]

On booting the computer this morning, I got a start-up notice that Malware Protection was off. I clicked the switch in SETTINGS >> PROTECTION to turn it on. The info note on the right of the button states, "Starting..." and within two seconds the button returns of OFF. Rebooting the computer hasn't resolved the problem. I didn't install any new programs recently and I have no history of system crashes over the past year that I've been using Malwarebytes.

 

mb-check-results.zip

[Porthos]

@BitWrangler

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to reinstall the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

[BitWrangler]

Thanks, you hit the nail on the head!. A clean install eliminated the problem. Will save your instructions for the next time something like this happens. And I'm enough of a cynic to expect some other software problem in the future... hopefully, the distant future.

[Porthos]

Thanks for the Update