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Hi - this started over 6months ago - can't  remember exactly but yes did get a download or update and next thing I know when trying to open any program (ex -troubleshooter  msdt.exe not-a-valid-win32-application   -- google --internet explorer- paint - media player - recent items)

You name it wouldn't open - Could open Library - downloads would load - but not execute- so I ran Microsoft Essentials and it did find a 

Win32-Keygen and removed it and my problem continued - long long story short

Have tried 100 different anti - malware > cleaners> empty all caches - temp files/folders-

run scans almost daily - recently found my Microsoft Office wasn't installed properly - uninstalled - waited - re-installed - 

things I've tried - you name it - I'm sure I have tried it !!!

Malwarebytes - Malware Anti-Rootkit- Junk  remover-

SuperAntispyware - Spy bot - Search & Destory - Zemana - Emisoft -Hitman Pro - TDSS - RKill - ComboFix - Windows All in one kit- 

sfc-scannow - chkdsk - Autoruns -FRST - Revo Uninstaller - eset scan - AWF Cleaner - CC Cleaner - CleanMyPC!- Avast - Norton-

there isn't much I haven't tried - did try exehelper.exe today but unable to work - the audio driver not able to work with Windows

I did have a creep was suppose to be helping instead he set up a roaming connect using my wi-fi - he is the porn addict as you will see

when reviewing my log - Yes after I have used a Anti-malware and it didn't work I delete it off system -  I am not a computer techie but I 

also am not a complete  dum-dum either - I have taken so many notes when attempting to fix this but I am now at my end of rope - I'm a

grandma raising my 2yr grandson so my computer time is mostly between midnight and 6am - many sleepless nights over this darn thing

but can't do a total uninstall of window - have 3 other users and there accounts fine - only on one user # (?) 

Its a laptop (old but kept up-to-date) my family wants me to just upgrade but I have so much time invested and don't think I will be a fan of Windows 10 from what I have read

OS  Windows 7 Home Prem  6.1.7601 X86 





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  • 4 weeks later...

Hi fourshay :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Do you still need assistance with your issue?

Edited by Aura
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no thanks anyways - its not malware - some corrupted file so I am turning this user acct into just a library and moving on - so sick of that problem it has literally kept me up at nights and I am completely over it - I do appreciate you taking time to reply and hope you have a blessed day - Again -- thanks --:)

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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