merle Posted July 28, 2017 ID:1147099 Share Posted July 28, 2017 new computer will not accept key for Malwarebytes 3 home. It does accept my ID with a green check. I still have 200+ days left on premium. Windows 10. Anybody run into this before? Link to post Share on other sites More sharing options...
Porthos Posted July 28, 2017 ID:1147100 Share Posted July 28, 2017 6 minutes ago, merle said: new computer will not accept key for Malwarebytes 3 home. What error message do you get? Did you deactivate it on the old one first? Link to post Share on other sites More sharing options...
merle Posted July 28, 2017 Author ID:1147130 Share Posted July 28, 2017 No I did not deactivate on my old computer. Did not know I had to.Other than hooking up my old computer is there another way to do that? thanks Link to post Share on other sites More sharing options...
Porthos Posted July 28, 2017 ID:1147131 Share Posted July 28, 2017 (edited) 7 minutes ago, merle said: Other than hooking up my old computer is there another way to do that? Are you able to? I would do that because your other option is to use the support portal and it takes a few days to get a response. For licensing issues, you'll want to reach out to our online support at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1 Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request. 1 hour ago, Porthos said: What error message do you get? You did not answer this question. Edited July 28, 2017 by Porthos Link to post Share on other sites More sharing options...
merle Posted July 28, 2017 Author ID:1147132 Share Posted July 28, 2017 I will try to hookup old computer and deactivate MB. About the error message, I did not see one on the activation page just no green check after I put the key in (yes it was the correct key) the ID was good. thanks Link to post Share on other sites More sharing options...
Porthos Posted July 28, 2017 ID:1147173 Share Posted July 28, 2017 3 hours ago, merle said: no green check after I put the key in (yes it was the correct key) Be sure you have no blank spaces before and after the key and that the dashes are there as well. Link to post Share on other sites More sharing options...
merle Posted August 1, 2017 Author ID:1148215 Share Posted August 1, 2017 Still not able to connect with key. Started a ticket with MB on 7/28 no reply as of 7/1. thanks for trying Porthos. Link to post Share on other sites More sharing options...
nikhils Posted August 2, 2017 ID:1148810 Share Posted August 2, 2017 Hello @merle Opening up a support ticket is the right way to go. Can you please Private Message me your ID and Key. Just want to make sure that its a valid key. Thank you. Link to post Share on other sites More sharing options...
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