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7 minutes ago, merle said:

Other than hooking up my old computer is there another way to do that? 

Are you able to? I would do that because your other option is to use the support portal and it takes a few days to get a response. 

For licensing issues, you'll want to reach out to our online support at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

1 hour ago, Porthos said:

What error message do you get?

You did not answer this question.

Edited by Porthos
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