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Threat Scan on loop

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Long story short. When I start scanning for threat it goes through "scanning for updates" and almost through "pre-scanning operations" but then it goes back to start and on a constant loop for few minutes until it cancels the scan.

Full story. I have a Xiaomi Mi Air 13.3" with Windows 10 pre-installed. The OS was in Chinese so I set it up in English with help from Youtube and the Xiaomi forum, but I didn't manage to get activate the Windows like they said I could, and legally. So the other day I was looking into how to activate Windows and I was following instructions when I accidentally dl some malware. I immediately realized it, but the damage was done. I dl Malwarebytes and set it up, but I always got the message that it couldn't connect to the server, with no option to do anything else. I tried to set the program up again, as instructed on this site, with no luck. Always the same problem. (btw I had the same problem with 2 other malware programs). I managed to get past this problem by dl and setting up with Malwarebytes Chameleon. 

So the program was running fine, but couldn't update. It was stuck with an early 2016 version. So I dl v2017.7.27.5 update and manually installed it. After that, when I try to run a scan it's stuck on a loop, as mentioned before. 

I hope someone understands my ramblings. This is my first PC in 12 years. I'm still getting used to using Windows again, with all it's "interesting" problems and issues so I'm not quite sure about many things.

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  • 4 weeks later...

Hi eberg :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Do you still need assistance with your issue?


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