"Unable to connect to update server. Please check internet connection"

[TatsujinCyclone]

Running windows 10 and Kaspersky is my current anti-virus.  Ran mbam removal tool and reinstalled, fixed "hosts" and the problem persists.

[1PW]

Hello @TatsujinCyclone and

Thank you for reporting the system's connection issue.  The Malwarebytes' staffers/helpers must have good log data for a thorough fault analysis to begin.

1. Please save your work and close all running user applications for your convenience. applications for your convenience.

2. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps.

3. In your next reply to this topic, please only ATTACH the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

4. Additionally, please consider selecting the "Follow" button, near the upper-right corner of your topic, to receive punctual email notifications when updates are posted.

Thank you again.

[TatsujinCyclone]

Per request.

Addition.txt

FRST.txt

mb-check-results.zip

[TatsujinCyclone]

A reply would be really great as I am still having this problem.

[Porthos]

3 hours ago, TatsujinCyclone said:

A reply would be really great as I am still having this problem.

Can you try installing the latest 3.2.2.2029 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall.       

[TatsujinCyclone]

Didn't work.

[Porthos]

14 minutes ago, TatsujinCyclone said:

Didn't work.

Using Internet Explorer, can you connect to this site, what do you get when you go to the site:  https://keystone.mwbsys.com

[dcollins]

Can you provide a new set of logs following the details below? Your current logs are old and we want to make sure we have recent data

 

[TatsujinCyclone]

Sry for the late reply. Here are the requested files.

FRST.txt

Addition.txt

mb-check-results.zip

[Porthos]

@dcollins will get back to you.

[dcollins]

Can you try disabling both Avast and ZoneAlarm firewall to see if that makes a difference?

[TatsujinCyclone]

Oh wow, I forgot to add Malwarebytes to my anti-virus exclusions.  Thx @dcollins

Working fine now.

[dcollins]

Glad to hear, thanks! Do you know if one specific exclusion helped? If so, we'd like to document it. If not, no worries