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"Unable to connect to update server. Please check internet connection"

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Hello @TatsujinCyclone and :welcome:

Thank you for reporting the system's connection issue.  The Malwarebytes' staffers/helpers must have good log data for a thorough fault analysis to begin.

  1. Please save your work and close all running user applications for your convenience. applications for your convenience.

  2. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps.

  3. In your next reply to this topic, please only ATTACH the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

  4. Additionally, please consider selecting the "Follow" button, near the upper-right corner of your topic, to receive punctual email notifications when updates are posted.

Thank you again.

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  • 1 month later...
3 hours ago, TatsujinCyclone said:

A reply would be really great as I am still having this problem.

Can you try installing the latest over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall.       

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  • 4 weeks later...

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