mightaswell Posted July 23, 2017 ID:1145199 Share Posted July 23, 2017 Version 7.0.0.0 is having database update issues. This database loaded at 07:41 Sunday which finds no problems. # AdwCleaner 7.0.0.0 - Logfile created on Sun Jul 23 07:41:17 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-23-2017.2 # Running on Windows 7 Professional (X64) # Mode: scan # Support: https://www.malwarebytes.com/support This is the database loaded after the above run at 07:45 Sunday and is using an earlier database which finds many FP's. (185 all related to Spyblaster) # AdwCleaner 7.0.0.0 - Logfile created on Sun Jul 23 07:45:02 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-16-2017.1 # Running on Windows 7 Professional (X64) # Mode: scan # Support: https://www.malwarebytes.com/support What is going on? Previous v 6 had no issues like this. Link to post Share on other sites More sharing options...
Staff jboursier Posted July 23, 2017 Staff ID:1145203 Share Posted July 23, 2017 Hello, Unfortunately I cannot tell the source of the problem without the debug logfile (tools > Options). Thanks! Link to post Share on other sites More sharing options...
mightaswell Posted July 23, 2017 Author ID:1145215 Share Posted July 23, 2017 And the debug selection does not stick as mentioned in I select it but then programme reverts straight away to "normal" mode. Cannot access the debug mode. Link to post Share on other sites More sharing options...
mightaswell Posted July 23, 2017 Author ID:1145229 Share Posted July 23, 2017 The Win 10 PC has a similar issue re database not updating but can set the tools/options. Here is the debug log. AdwCleaner_Debug.log Link to post Share on other sites More sharing options...
Staff jboursier Posted July 24, 2017 Staff ID:1145645 Share Posted July 24, 2017 Hello, Do you have a proxy set up? Link to post Share on other sites More sharing options...
mightaswell Posted July 25, 2017 Author ID:1145806 Share Posted July 25, 2017 (edited) No proxy set up. Previous versions of Adwcleaner did not have any issues updating. Edited July 25, 2017 by mightaswell Link to post Share on other sites More sharing options...
Staff jboursier Posted July 25, 2017 Staff ID:1145854 Share Posted July 25, 2017 It should be better with this one: -> https://toolslib.net/downloads/viewdownload/1-adwcleaner/files/1019/ Please click on [Cancel] if you're prompted for an update. Link to post Share on other sites More sharing options...
mightaswell Posted July 25, 2017 Author ID:1145868 Share Posted July 25, 2017 (edited) Still same number of FPS. Not the latest database still. # AdwCleaner 7.0.1.0 - Logfile created on Tue Jul 25 06:33:33 2017 # Updated on 2017/05/08 by Malwarebytes # Database: 07-16-2017.1 # Running on Windows 7 Professional (X64) # Mode: scan # Support: https://www.malwarebytes.com/support AdwCleaner_Debug.log Edited July 25, 2017 by mightaswell Link to post Share on other sites More sharing options...
Staff jboursier Posted July 25, 2017 Staff ID:1146109 Share Posted July 25, 2017 Hello, Can you give me what you get on this page: https://adwcleaner.malwarebytes.com/v1/nonce/latest ? Link to post Share on other sites More sharing options...
mightaswell Posted July 26, 2017 Author ID:1146259 Share Posted July 26, 2017 (edited) With both the Win 10 PC and Win 7 laptop I get a file "latest.json" Edited July 26, 2017 by mightaswell Link to post Share on other sites More sharing options...
MKDB Posted July 26, 2017 ID:1146282 Share Posted July 26, 2017 (edited) 1 hour ago, mightaswell said: With both the Win 10 PC and Win 7 laptop I get a file "latest.json" You have to copy those information and post them here in your thread... like I did it here. Edited July 26, 2017 by MKDB Link to post Share on other sites More sharing options...
mightaswell Posted July 26, 2017 Author ID:1146305 Share Posted July 26, 2017 (edited) Thanks MKDB but I only have option of run or save the file "latest.json" when follow the link. Cannot open or run the file with any programme I have. How did you get what you have? Edited July 26, 2017 by mightaswell Link to post Share on other sites More sharing options...
Staff jboursier Posted July 26, 2017 Staff ID:1146352 Share Posted July 26, 2017 @mightaswell You can also do a screenshot of the page, it's sufficient on my side. Thanks! Link to post Share on other sites More sharing options...
mightaswell Posted July 27, 2017 Author ID:1146463 Share Posted July 27, 2017 This what I get when following the link Link to post Share on other sites More sharing options...
mightaswell Posted July 27, 2017 Author ID:1146475 Share Posted July 27, 2017 Using Chrome and following the link I get this Link to post Share on other sites More sharing options...
Staff jboursier Posted July 27, 2017 Staff ID:1146522 Share Posted July 27, 2017 Thanks, I keep you posted! Link to post Share on other sites More sharing options...
mightaswell Posted August 4, 2017 Author ID:1149322 Share Posted August 4, 2017 (edited) Have not been able to get Adwcleaner to update to the latest database. However when I run latest Beta Version 7.0.2.0 as per Step 1 # AdwCleaner 7.0.2.0 - Logfile created on Fri Aug 04 06:02:44 2017 # Updated on 2017/29/08 by Malwarebytes # Database: 07-31-2017.1 # Running on Windows 10 Pro (X64) # Mode: scan Then if I run version 7.0.1.0 afterwards as per this - the latest data base is used. Step 2 # AdwCleaner 7.0.1.0 - Logfile created on Fri Aug 04 06:04:08 2017 # Updated on 2017/05/08 by Malwarebytes # Database: 08-03-2017.1 # Running on Windows 10 Pro (X64) # Mode: scan Running 7.0.1.0 AGAIN gives this. NOT the latest data base. This is reproducible Step 3 # AdwCleaner 7.0.1.0 - Logfile created on Fri Aug 04 06:13:49 2017 # Updated on 2017/05/08 by Malwarebytes # Database: 07-31-2017.1 # Running on Windows 10 Pro (X64) # Mode: scan Adwcleaner will not use latest database till the sequence steps 1 followed by step 2 is performed This is very strange and seems to indicate a problem with the programme. AdwCleaner_Debug.log Edited August 4, 2017 by mightaswell Link to post Share on other sites More sharing options...
mightaswell Posted August 4, 2017 Author ID:1149336 Share Posted August 4, 2017 Have checked again and the beta version 7.0.2.0 seems to be updating the data base correctly but only if version 7.0.1.0 isn't run also. Somehow running 7.0.1.0 affects how the beta updates subsequent to that. Link to post Share on other sites More sharing options...
mightaswell Posted August 4, 2017 Author ID:1149397 Share Posted August 4, 2017 Further to topic: I find that sometimes 7.0.2.0 beta doesn't update database correctly especially if it warns that the programme is out of date and after declining the subsequent run will provide an earlier database. However a further subsequent run will often then update the database correctly. Still a hit or miss matter but more often than not the most recent database is being used in the beta 7.0.2.0. AdwCleaner_Debug.log Link to post Share on other sites More sharing options...
Staff jboursier Posted August 4, 2017 Staff ID:1149795 Share Posted August 4, 2017 Hello, There is a CDN issue which may cause the database to not be updated. I'm working on it. Link to post Share on other sites More sharing options...
mightaswell Posted August 6, 2017 Author ID:1150273 Share Posted August 6, 2017 Thank you @fr33tux When running Version 7.0.1.0 on Win 7 laptop for the first run of the day today the programme immediately says "updating database" but it really does not successfully do so. Running programme again immediately it will report "checking database" and then followed by "updating database" and it then correctly uses the more recent database. Link to post Share on other sites More sharing options...
Staff jboursier Posted August 6, 2017 Staff ID:1150293 Share Posted August 6, 2017 Thanks for the details< Link to post Share on other sites More sharing options...
mightaswell Posted August 9, 2017 Author ID:1151327 Share Posted August 9, 2017 (edited) To @fr33tux, the 1.0.2.0 beta version 2 is running and updating the database successfully on both the win 10 PC and win 7 laptop now so well done!. Edited August 9, 2017 by mightaswell Link to post Share on other sites More sharing options...
Staff jboursier Posted August 10, 2017 Staff ID:1151596 Share Posted August 10, 2017 Great! Link to post Share on other sites More sharing options...
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