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Dell Inspiron 3000 -- computer shuts off when running virus scan

dc02015
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dc02015

dc02015

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Hello.

I have been trying to run Malwarebytes for the past two days; however, I could not due to my computer's abrupt yet deliberate shutdown each time I run a scan. I have tried to run the scan six times now, and all six times, I seem to be either getting an abrupt restart or the windows blue screen. Could you help? 

Also, just a quick question, if I have Malwarebytes on my computer, is it okay to not have any other anti-virus programs? (I have Windows Defender, but that's about it.) 

Thank you so much!

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1PW

1PW

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5 hours ago, dc02015 said:

I have been trying to run Malwarebytes for the past two days; however, I could not due to my computer's abrupt yet deliberate shutdown each time I run a scan. I have tried to run the scan six times now, and all six times, I seem to be either getting an abrupt restart or the windows blue screen. Could you help?

 

Hello @dc02015 and :welcome:
 
Please read the Locked/Pinned topic near the top of this subforum: Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista.

Then please attach the 2 requested zipped files and the 13 answers for the requested computer/system information.

Quote

"... if I have Malwarebytes on my computer, is it okay to not have any other anti-virus programs?"

In the personal opinion of many, Malwarebytes 3 (MB3) Premium should be supplemented by a legitimate, top tier anti-virus product of your choosing.  Corporate practices do not allow the recommendation of any particular brand/product.

Thank you.

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usasma

usasma

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Don't worry about the perfmon report - I rarely need it.

Your UEFI/BIOS (version A12) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a wireless USB networking device:

Quote

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Please:
- Uninstall the current version of MalwareBytes on your system.
- Then use this free cleanup tool (MB Clean) to remove any remnants: 

- Then download and install a fresh copy of the latest version of MalwareBytes

Beyond that, if the BSOD's continue, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Jul 15 14:18:07.331 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071517-30437-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:09:51.916
Probably caused by :ntkrnlmp.exe ( nt!RtlGetRvaListIteratorState+32 )
BugCheck 3B, {c0000005, fffff8012656949a, ffffd100e54c69e0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8012656949a, Address of the instruction which caused the bugcheck
Arg3: ffffd100e54c69e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID: 0x3B_nt!RtlGetRvaListIteratorState
CPUID:        "Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             0M3NDT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 13 20:43:43.530 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071317-29343-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:10:01.289
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff800e216e49a, ffff8882010b49e0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800e216e49a, Address of the instruction which caused the bugcheck
Arg3: ffff8882010b49e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             0M3NDT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 13 19:33:10.220 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071317-27515-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:18:25.979
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff803318dc49a, ffffc682007db9e0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff803318dc49a, Address of the instruction which caused the bugcheck
Arg3: ffffc682007db9e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             0M3NDT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 13 19:14:12.084 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071317-32843-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:20:47.842
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff80165edd49a, ffff81009bc3d9e0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80165edd49a, Address of the instruction which caused the bugcheck
Arg3: ffff81009bc3d9e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT_LARGE
CPUID:        "Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             0M3NDT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 13 18:46:06.124 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071317-30593-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:2 days 18:54:12.566
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff802d216240a, ffffad80c20769e0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802d216240a, Address of the instruction which caused the bugcheck
Arg3: ffffad80c20769e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             0M3NDT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul 15 14:18:07.331 2017 (UTC - 4:00)**************************

	DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)

	CLVirtualDrive.sys          Mon Nov 11 22:31:36 2013 (5281A118)

	iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)

	iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)

	rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)

	athw10x.sys                 Mon May 18 02:33:25 2015 (555987B5)

	MpKsl31006091.sys           Tue May 19 21:50:37 2015 (555BE86D)

	MpKsl690f153a.sys           Tue May 19 21:50:37 2015 (555BE86D)

	iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)

	TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)

	RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)

	MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)

	btfilter.sys                Wed May 18 02:19:52 2016 (573C0988)

	igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)

	SynTP.sys                   Tue Feb  7 19:34:26 2017 (589A6792)

	SynRMIHID.sys               Tue Feb  7 19:36:11 2017 (589A67FB)

	CAD.sys                     Sun Dec  3 04:31:49 2017 (5A23C485)

	intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid

	SleepStudyHelper.sys        ***** Invalid 2015 Invalid 2015 Invalid

	¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

	**************************Thu Jul 13 20:43:43.530 2017 (UTC - 4:00)**************************

	DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)

	DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)

	MpKsl4a2b0489.sys           Tue May 19 21:50:37 2015 (555BE86D)

	athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)

	¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

	**************************Thu Jul 13 18:46:06.124 2017 (UTC - 4:00)**************************

	MpKslfafafd6e.sys           Tue May 19 21:50:37 2015 (555BE86D)

	MpKsla2b8154c.sys           Tue May 19 21:50:37 2015 (555BE86D)

	[/CODE]


[url=http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]DellRbtn.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]CLVirtualDrive.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]iaLPSSi_GPIO.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]iaLPSSi_I2C.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=rt640x64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]rt640x64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=athw10x.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]athw10x.sys[/COLOR][/B][/url]
[color=#777777][color=#4b0082]MpKsl31006091.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[color=#777777][color=#4b0082]MpKsl690f153a.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[url=http://www.carrona.org/drivers/driver.php?id=iaStorA.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]iaStorA.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]TeeDriverW8x64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]RTKVHD64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]MBAMSwissArmy.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=btfilter.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]btfilter.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]igdkmd64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=SynTP.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]SynTP.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]SynRMIHID.sys[/COLOR][/B][/url]
[color=#777777][color=#4b0082]CAD.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[url=http://www.carrona.org/drivers/driver.php?id=intelppm.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]intelppm.sys[/COLOR][/B][/url]
[color=#777777][color=#4b0082]SleepStudyHelper.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[url=http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]DDDriver64Dcsa.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=DellProf.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]DellProf.sys[/COLOR][/B][/url]
[color=#777777][color=#4b0082]MpKsl4a2b0489.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[url=http://www.carrona.org/drivers/driver.php?id=athw8x.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]athw8x.sys[/COLOR][/B][/url]
[color=#777777][color=#4b0082]MpKslfafafd6e.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]
[color=#777777][color=#4b0082]MpKsla2b8154c.sys[/color] - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]

 

 

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