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PUM Optional Proxy Hijacker


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2 hours ago, SusanER said:

For the last week I've been dealing with the PUM Optional Proxy Hijacker giving me grief on my laptop. I've used the MalwareBytes scan repeatedly & it works for awhile, but then starts coming back again so I have to go to my setting & uncheck it again. It's very frustrating & I've downloaded JRT junkware remover, Adw cleaner & Farbar Recovery as I read about them in a similar problem to my own. They seem to work temporarily, but then the problem comes back. Does anyone have a solution to this extremely annoying problem? I'd appreciate the help very much!!  Thanks, SusanER

I am havign this issue as well.. MWB finds and quarentines this and i restart my PC and it comes right back. its the 127.0.0.1 proxy IP and i have tried everything to get rid of this.. how can this be solved? please 

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  • 1 month later...
  • Root Admin

Hello @wolfmom21fl and :welcome:

Very sorry for the delay. Looks like your topic was overlooked. If you still need help with this, please follow the directions below and we'll help you get cleaned up.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • 3 months later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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