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Malwarebytes 3 (MB) upgrade:   Lifetime Licenses DO NOT WORK beyond 24 hours, WILL NOT UPDATE!  I purchased 3 lifetime subscriptions to MB in 2013 and 2014.  NONE of them work with the MB version 3.  Since 4/25/2017 I have installed Malwarebytes 3 every day to do a scan on my computer.  The next morning, Malwarebytes will not update, I cannot reinstall MB over the existing program, so I uninstall MB, reboot my computer and download a new version of the program to do a scan.  I have tried all 3 lifetime program keys and id's, and none of them will update or function after 24 hours.  I deactivate the license to free - and it doesn't work either.  I have sent the support team all three of my MB license numbers - and still none of them work, beyond 24 hours.  I have spent hours attempting to fix the problem with the support team.  I have simply given up.

 

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Hi and Welcome,

We need to get some Diagnostic logs to see what's is going on there.

 

  • Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  • Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

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