Access on computer

[daveross]

My computer says I can't access Malwarebytes. I have had your program for a long time and never had this problem. I am paid up through the year plus some of next year .  I rely on your program to protect our 2 PC's.

Dave Ross

<email removed for privacy reasons>

Edited July 11, 2017 by tetonbob
removed email address

[andrewsmart]

This sounds like administrator rights. Try uninstalling and re-install.

[Firefox]

Hello and Welcome!

Let's try this first (all while logged into an admin account).... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox