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Have infection, not recognized by Malwarebytes ?!?


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Yesterday I had Internet Explorer (which I don't use) open on itself, a hundred windows simultaneously. I had to log off to kill all the processes. Today there was an error message from IE, plus a lot of IE processes running in the background. There's apparently also a user that I did not create, named "Account Unknown(S-1-15-2-1)", see graphics attached. 

Malwarebytes insists that my computer is clean.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/11/17
Scan Time: 1:07 PM
Log File:
Administrator: No

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.141
Update Package Version: 1.0.2339
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: H8SGL\Audio

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 571583
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 3 min, 45 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

So what do I do now?

 

 

 

 

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  • 1 month later...

Hi Dynszis :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Do you still need assistance with your issue?

Since this thread has been up and without any replies for a while, I'll be closing it in 72 hours if you don't reply before that. If you notice my message after this thread gets closed, feel free to send me a PM to get it opened again.

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On 9/1/2017 at 6:25 PM, Aura said:

Do you still need assistance with your issue?

 

Dear Aura, I will forever be grateful for your most valued attention.

However, these things are a bit like a missing persons alert for the grand canyon: It makes no sense to offer help after ignoring the problem for more than six weeks.

The problem will be gone by then, one way or another. 

 

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Sorry that your thread has been overlooked. We're currently in the process of taking all these threads one by one and see if the user still needs assistance or not. And we're also working on ways to make sure that these kind of situations don't happen again (threads getting overlooked for more than a week or so).

If your issue is gone, then I'll be closing this thread.

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