Ofelia Posted July 10, 2017 ID:1141684 Share Posted July 10, 2017 Hi, sorry if I'm posting this in the wrong area. For several weeks now Malwarebytes (free) keeps getting stuck on "C:Programdata\Apple\Installer\C....26\AppleMobileDeviceSupport.MSI". Today I finally just uninstalled all programs that were Apple-related but the scan is still snagged on the same area. I can't find anything left on my computer that pertains to Apple so I'm not sure where it's coming from or how to get rid of it. Note: I already tried reinstalling Malwarebytes a long time ago and it didn't help. Other scans are fine and are not picking up anything nefarious. Also, I'm not very adept with computers so please try to dumb down your replies, Thanks. Link to post Share on other sites More sharing options...
Porthos Posted July 10, 2017 ID:1141740 Share Posted July 10, 2017 @Ofelia Hi and Welcome, We need to get some Diagnostic logs to see what's is going on there. Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic. Link to post Share on other sites More sharing options...
Ofelia Posted July 10, 2017 Author ID:1141746 Share Posted July 10, 2017 (edited) Thank you for the reply, Porthos. It doesn't sound too complicated. Quick question, though; how to I save the downloads to my desktop? I'm using Chrome and as soon as I click on the links the download begins without asking for a desired location. *edit. Never mind, I just Googled it. xx Edited July 10, 2017 by Ofelia Link to post Share on other sites More sharing options...
Ofelia Posted July 10, 2017 Author ID:1141751 Share Posted July 10, 2017 Okay, here are the results of both scans: mb-check-results.zip FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Porthos Posted July 10, 2017 ID:1141754 Share Posted July 10, 2017 I see this. Description: The device, \Device\Harddisk0\DR0, has a bad block. Let's run a check disk see the following instructions. https://www.sevenforums.com/tutorials/433-disk-check.html Link to post Share on other sites More sharing options...
Ofelia Posted July 10, 2017 Author ID:1141758 Share Posted July 10, 2017 I opted for the 'scan for and attempt recovery of bad sectors' scan. If it doesn't find anything, I'll try the 'automatically fix file system errors'. *fingers crossed* It's an old computer but I keep rooting for it every year. Thank you you so much for helping me out on this, and for making it easy. : ) Link to post Share on other sites More sharing options...
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