Jump to content

Scan keeps getting stuck


Recommended Posts

Hi, sorry if I'm posting this in the wrong area. 


For several weeks now Malwarebytes (free) keeps getting stuck on "C:Programdata\Apple\Installer\C....26\AppleMobileDeviceSupport.MSI".

Today I finally just uninstalled all programs that were Apple-related but the scan is still snagged on the same area. I can't find anything left on my computer that pertains to Apple so I'm not sure where it's coming from or how to get rid of it. 


Note: I already tried reinstalling Malwarebytes a long time ago and it didn't help. Other scans are fine and are not picking up anything nefarious. Also, I'm not very adept with computers so please try to dumb down your replies, Thanks. :) 

Link to post
Share on other sites


Hi and Welcome,

We need to get some Diagnostic logs to see what's is going on there.


  • Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  • Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area


Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

Link to post
Share on other sites

Thank you for the reply, Porthos. It doesn't sound too complicated. :)

Quick question, though; how to I save the downloads to my desktop? I'm using Chrome and as soon as I click on the links the download begins without asking for a desired location. 


*edit.  Never mind, I just Googled it. xx :D 

Edited by Ofelia
Link to post
Share on other sites

I opted for the 'scan for and attempt recovery of bad sectors' scan. If it doesn't find anything, I'll try the 'automatically fix file system errors'. *fingers crossed* 


It's an old computer but I keep rooting for it every year. 


Thank you you so much for helping me out on this, and for making it easy. : ) 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.