Reactivation-Usage level exceeded

[Sparky61]

I had submitted this issue via ticket # 2010905 on 7/5 and my trial version of the premium version has almost expired.  I had to rebuild my computer (i.e , new motherboard, processor, etc) and when I try re-activating my license, I get "The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." Needless to say the key will not activate the premium version. I have used your uninstall utility to remove the program and then reinstall it with no luck. My key is Product: Malwarebytes Anti-Malware Premium Key: (Not Shown) I purchased it on 7/4/2016 with a two year subscription until 7/4/2018. Order cleverbridge reference: (Not Shown). I had purchased a second license for a laptop and that version is running fine.  However, I cannot activate the license on my desktop, which is my principal computer.  Thank you for any assistance.  I have seen this issue posted previously and it appears the license needs to be unlocked?  so that it can be reactivated.  I tried you chat line and they just suggested removing and reinstalling, which I have done including using your clean removal utility but still the license key will not activate.  My license # and order # was specified on the original ticket but I can resend them if necessary.  Thank you.

[Firefox]

Hello and Welcome

The help desk is the only people that can help you with that issue.  As you already have a ticket number you will have to wait for then to reset you usage count.

Thanks for understanding

[celee]

Hi @Sparky61, sorry for the delay in getting back to your support ticket.

Our support agent William will be reaching out to you shortly. If you do not see his email, please be sure to check your spam folder.

Thanks,
Cecile