Mick137 Posted July 10, 2017 ID:1141555 Share Posted July 10, 2017 I turned my computer on this morning and there was an update from Malwarebytes. I downloaded the update as normal, and then started a scan. I then read that I had been changed from a paid edition, to a free one. I went into retrieve my licence. When I entered the licence details, I got a message that "I had exceeded the usage level for the licence". I'm not sure if I have or not, as I have a licence that never runs out. I have reset this computer twice now, so that would be 2 activations plus 1 for when I bought it, plus this is the 3rd computer that I have had. I can assure you that when I disposed of the other computers, all the programs were taken off, and a hole was drilled through the hard drive. Can you help please I have sent a report in about this and my ticket number is #2011295 Link to post Share on other sites More sharing options...
Firefox Posted July 10, 2017 ID:1141641 Share Posted July 10, 2017 It would be best to wait until your case is responded to, as they are the only ones that can help with this issue. Thanks Link to post Share on other sites More sharing options...
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