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Malwarebyte not working after update


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I have no idea about all of this - simply want some customer service but this appears to be my only avenue. I recently received message from malware to update - duly updated. I now have a program that will not update - system tells me I am not connected to internet when I clearly am. When asked to scan, it scans for about a second before telling me its complete. Have attached image of version.

Malware.jpg

Malware2.jpg

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@Woofie09

Hi and Welcome,

We need to get some Diagnostic logs to see what's is going on there.

 

  • Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  • Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

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