Malwarebytes 3.x changed to free and won't accept valid license

[cage22]

I have MB 3.x and when I opened the program this morning it showed it was the free version. I reapplied the license ID and KEY and it stated, "MBAM403104
The usage level has exceeded the max volume allowed." I've paid for a license for each of the 3 PCs I use MB on and don't share the licenses. I just noticed it showing as free today. A week ago, at least, MB 3.x properly showed as paid/licensed.

mb-check-results.zip

3.1.2.1733, Component 1.0.160, Update 1.0.2320

Edited July 8, 2017 by cage22
mb check file and clarification

[cage22]

I uninstalled MB, rebooted, used the mbam-clean-2.3.0.1001.exe clean tool and rebooted, reinstalled mb3-setup-consumer-3.1.2.1733-1.0.160-1.0.2251.exe. Tried to apply license ID and KEY and still get same error, MBAM403104 The usage level has exceeded the max volume allowed."  This is a lifetime license.

[Akuma]

Yes this is a problem. I'm experiencing the same thing. If you could check your Event Viewer and let me know if you have any entries relating to MBAM or its components it would be nice. I have some event errors relating to it around the same time mine converted back to free and if we have similar errors then our problem might be the same.

 

[Porthos]

Welcome both.

You will have to wait for a staff member that has access to fix this issue or use the help desk.

Wait for @nikhils @dcollins To see this thread.

 

PS. this is the weekend so it might take some time.

Edited July 8, 2017 by Porthos

[cage22]

Thank you Porthos - I just created a ticket via https://support.malwarebytes.com/community/consumer and then clicking on Create a ticket (https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1)

I'm assuming that's what you meant by "use the help desk."

I did a clean install of MB so at least on back on a 13 day trial of the full version and protected until support can get to this.

[nikhils]

Hello @cage22

Please send me your ticket number which you created with support.

Thank you.

[cage22]

2013939

[nikhils]

Hello @cage22

I have forwarded your request to the support team. Waiting for them to get back .

[cage22]

All is fixed now. Thank you for your help. Whatever you did on the backend fixed the problem.

[nikhils]

Awesome, glad to know everything is working well now.

Best,

[Ruth]

I am having the same problem. I have a license 'forever' and after a failed Windows update, Malwarebytes wasn't working anymore(service error). So i uninstalled the software and reinstalled a new version. I had to activate my license, but a got a 'mbam403104' error.

Can this svp be resolved?

 

 

[Porthos]

3 minutes ago, Ruth said:

Can this be resolved?

For licensing issues, you'll want to reach out to our online support at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

Usually, support will take 2/5 days to get to your request.

Edited August 12, 2017 by Porthos