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Malwarebytes 3.x changed to free and won't accept valid license

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I have MB 3.x and when I opened the program this morning it showed it was the free version. I reapplied the license ID and KEY and it stated, "MBAM403104
The usage level has exceeded the max volume allowed." I've paid for a license for each of the 3 PCs I use MB on and don't share the licenses. I just noticed it showing as free today. A week ago, at least, MB 3.x properly showed as paid/licensed.

mb-check-results.zip, Component 1.0.160, Update 1.0.2320

Edited by cage22
mb check file and clarification
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I uninstalled MB, rebooted, used the mbam-clean- clean tool and rebooted, reinstalled mb3-setup-consumer- Tried to apply license ID and KEY and still get same error, MBAM403104 The usage level has exceeded the max volume allowed."  This is a lifetime license.

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Yes this is a problem. I'm experiencing the same thing. If you could check your Event Viewer and let me know if you have any entries relating to MBAM or its components it would be nice. I have some event errors relating to it around the same time mine converted back to free and if we have similar errors then our problem might be the same.


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Thank you Porthos - I just created a ticket via https://support.malwarebytes.com/community/consumer and then clicking on Create a ticket (https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1)

I'm assuming that's what you meant by "use the help desk."

I did a clean install of MB so at least on back on a 13 day trial of the full version and protected until support can get to this.

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  • 1 month later...

I am having the same problem. I have a license 'forever' and after a failed Windows update, Malwarebytes wasn't working anymore(service error). So i uninstalled the software and reinstalled a new version. I had to activate my license, but a got a 'mbam403104' error.

Can this svp be resolved?



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