Best way to get component package update version 1.0.160 installed

[tonguetwister]

Have component package update version 1.0.141 installed. Was recently been made aware of  release component package update version 1.0.160.

Am trying to remember if mbam 3.1.2.1733 had alerted me of this available update (would it have?). Am also curious as to what specific steps are recommended (besides creating a restore point in Windows 7 or any other mbam pre or post install utility) prior to running mb3-setup-consumer-3.1.2.1733-1.0.160-1.0.2251.exe

[Firefox]

Hello and Welcome back...

All you should have to do is to simply install the new version right over your existing version.  You can create a restore point if you like.  You can either wait until you get the notification of the new version or you can download the new version and install it.

https://downloads.malwarebytes.com/file/mb3

[tonguetwister]

Thanks, lil yellow camo buddy. Will re-launch from the 160.exe. I suspected it would be OK; figured asking wouldn't hurt. 

Also, will try not to get too overly concerned, wondering why mbam3 hadn't alerted me previously.

[Porthos]

42 minutes ago, tonguetwister said:

wondering why mbam3 hadn't alerted me previously.

The time to wait for updates is not static. We provide updates at a rate of X computers per hour usually where X can be any number. So it's hard to say exactly how long you'll have to wait for a program update to come through.

We stage program updates for a variety of reasons, but one of the key reasons is to make sure the update process goes smoothly for users. It's much easier to turn off updates in case something goes wrong than try to help a mass amount of users roll back.

[tonguetwister]

Well, almost a day after running the 160.exe it appears that something, somewhere, malfunctioned. Upon completion of the '160 update install there was the mandatory restart prompt, which I confess I was apprehensive about, seeing as how this particular detail, or its failure to do so (restart) was the main reason why I had put mbam3 in an inactive "reserve" status some months ago (my Windows 7 system would hang on the task, which inevitably required a forced shutdown with the power button).

This time there was the error message: "Unable to start. Unable to connect the Service".

I tried System Restore but did not see indicated that this recent update for mbam3 referenced at all.

What would you suggest I do to get either '141 up and running again, remove the troublesome '160, or, (fingers crossed) successfully update to the most recent version with a minimum of install issues?

[Porthos]

2 hours ago, tonguetwister said:

What would you suggest I do

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

[tonguetwister]

First, I've gotta say, again, what a valued presence this forum is. Nowhere could I expect to obtain the reliable, pertinent info needed to once again get an mbam3 install squared away. Now, I wouldn't be expressing this cheery admiration if I wasn't first convinced that mbam in any flavor is worth having and keeping . 

I had saved a previous mb_clean exe file from less than a month ago but went and downloaded the file from the link https://forums.malwarebytes.com/profile/3800-porthos/ provided; it was a more recent version of _clean than the one in my downloads folder (kudos again to both the product and this forum for making the mbam road a heckuva lot less bumpy), so naturally it was the one used. The support text files produced were a nice touch, I thought.

Thanks again, Porthos, for helping me get my anti-malware motor running and humming!

 

[Firefox]

Glad you got your issue resolved.  Yes the team does update its tool to make life easier on all helpers.  Its always best to download the latest versions to make sure all goes well.  With the latest version of MB-Clean tool, they have added quite a bit of stuff to it, from the log file after, to the removal, reboot and reinstall all in one sweep, and also depending on your version it automatically puts in your license info as well.

Lots of folks also make recommendations to the tools, and some of those items get added too, hence why they release new versions.

Thanks