Jump to content

Bought product now shows free

Recommended Posts

2 hours ago, robin416 said:

What the heck are you talking about? 

I have the paid version of the original Malwarebytes and I want it back. It will not respond to the key I have to unlock it so fix whatever it is you broke this time.


LOL, yeah those instructions are quite interesting to say the least....

Are you getting any error messages when you try to enter you license info?  In version 3 the ID and KEY are reversed, are you sure your entering it in the correct order?

Link to post
Share on other sites

16 hours ago, robin416 said:

I get no response at all when I enter the original key.

I have not tried the key for V3 because that is not a product I'm interested in and I won't commit to it. 


Not sure what you mean by that statement, can you clarify? What version are you trying to install and use?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)

Please let us know how it goes.

Thank You,


Edited by Firefox
Link to post
Share on other sites

It was whatever version was out there before V3. Since I can no longer access the original version of what I had, I can not answer what version it was. 

Without notification that this change was being made it obliterated the original version I had. Looking back at the old version only takes me to when it was changed to V3.

I can't understand why running those other checks is going to do anything if what I had is now gone. 



Link to post
Share on other sites

Here is some reading for you and at the end, there is a link for ver 2. Be aware Ver 2 is no longer supported



What if I decide not to upgrade to Malwarebytes 3.0?
Per our new Lifecycle Policy that will go into effect on the Malwarebytes 3.0 GA date, Consumer versions of Malwarebytes Anti-Malware and Malwarebytes Anti-Exploit will reach End of Sale and End of Maintenance as of the Malwarebytes 3.0 GA date.  This means we will no longer sell or renew these versions, and we are not planning to release any more software updates. Technical support will be limited to supporting existing functionality as of that date. End of Life for these versions will be exactly 6 months from the Malwarebytes 3.0 GA date. Users may choose not to upgrade and continue to use older versions after the End of Life date if they wish, but they do so at their own risk, since we can’t guarantee that ongoing protection updates will be available. Please see malwarebytes.com/support/lifecycle for more details.


If I stay on MBAM 2.2.1 how long will I continue to receive protection updates?
As stated right above and per our Home Products Lifecycle Policy after a product has reached End of Life ongoing protection updates are not guaranteed. Though MBAM 2.x and 1.x for Home Users have reached End of Life there is no firm date when we will shut off protection updates (aka definition files) and we plan to continue providing them to these legacy versions as usual for the near term. However, it is important to note that the Malwarebytes 3 engine supports newer, more efficient and more advanced detection techniques and rule syntax not available in the MBAM 2.x and 1.x engines. This means that going forward there will be certain types of rules provided for 3.x that will have no equivalent in the legacy versions. The overall protective capability of 3.x will continue to grow as we add even more 3.x-specific rules over time, causing the gap between what 3.x and 2.x/1.x detects and protects against to widen. As such, we strongly recommended that you consider upgrading to Malwarebytes 3.


I have tried Malwarebytes 3.0 but want to go back to MBAM 2.2.1
If for whatever reason you want to downgrade to MBAM 2.2.1 and wait for a new version of 3.0, you can do so easily. Simply uninstall Malwarebytes 3.0, reboot and then download and install MBAM 2.2.1 from here.




Edited by Porthos
Link to post
Share on other sites

Thank you, Porthos. I will be re-downloading V2 today.

Malwarebytes should have asked us using the product what we valued most. For me it was the simple Malwarebytes, not the super duper version with anti virus protection. Having removed the choice from users without notice is not very PC.

I will not be upgrading to V3 in the future. 


Link to post
Share on other sites

I feel like I'm being forced to choose something I don't want. I've been a strong supporter of this software since I found out about it. Now? Not so much. If all I want is the product I paid for then I should be allowed to choose that level of protection. Not this other product that costs me additional each year for addons I don't want.

Link to post
Share on other sites

No cost annually. In the way back when Malwarebytes auto could be had for a one time fee. That's what I had. 

This is the key that unlocked the version I purchased:  That key will not work with what is showing on my computer now. 

It appears Malwarebytes made the switch to V3 without notification or giving a choice to whether or not the change was acceptable because I didn't change it.


Edited by AdvancedSetup
removed key item
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.