License does not work (usage level reached)

[almodovaris]

Hi, I have a lifetime license for MBAM Premium. I have reinstalled my Windows, it is the same computer. Microsoft knows that, MBAM apparently doesn't.

I have contacted support on June 30. No reply yet.

I get a message that the usage level for the license has been reached. I have reinstalled my Windows, and before that I had deactivated the license in the old Windows installation. It is the same computer. But MBAM refuses to activate.

[almodovaris]

If a hacker has hacked me despite using MBAM, it is MBAM's fault and I have to be provided with a new lifetime license. If a hacker made a keygen which generated that specific key, it is MBAM's own fault and I have to be provided with a new lifetime license. If it failed due to reinstalling Windows, it is MBAM's own fault and I have to be provided with a new lifetime license.

[nikhils]

Hello,

Can you please send me your key details via a Private Message so we can see what is going on?

Thank you.

[almodovaris]

Done.

[nikhils]

I have contacted the team and they are looking into the key issue.

Will update you soon.

[nikhils]

Hello @almodovaris

Your key has been reset. You should now be able to activate your product using the license key.

Let us know if you need any other help.

Thank you.

[Porthos]

19 hours ago, almodovaris said:

I have reinstalled my Windows, it is the same computer.

Please Be sure to deactivate your license first next time before you reinstall windows.

[almodovaris]

Hi, it's me again.

I have problem with another license. I have deactivated it from all devices from https://my.malwarebytes.com/en/subscriptions

It still shows as being used in multiple places.

Can I have a list of computernames and IPs that have connected to it? This could be part of a fraud investigation.

[Porthos]

1 hour ago, almodovaris said:

Hi, it's me again.

I have problem with another license. I have deactivated it from all devices from https://my.malwarebytes.com/en/subscriptions

It still shows as being used in multiple places.

Can I have a list of computernames and IPs that have connected to it? This could be part of a fraud investigation.

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help