The previously purchased license does not work

[Dimalinnik]

Good afternoon!
You currently do not have support on the site, so I had to write here!
I bought a license for 1 computer
This is part number 81431398
But now I can not activate it
Http://prntscr.com/filesi
Please help me to activate it
 Write to my mail

Edited July 6, 2017 by AdvancedSetup
Removed email to prevent harvesting

[Firefox]

Hello and Welcome!

Do you get an error code of any kind?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
   

Please let us know how it goes.

Thank You,

Firefox

[Dimalinnik]

Addition.txt

FRST.txt

mb-check-results.zip

[Firefox]

Thanks for the logs, do you get any specific error when trying to activate?  Are you sure you are putting your ID and KEY in the correct spots?

Lets see if someone from staff can review your logs as well.. @dcollins or @nikhils

[dcollins]

According to the logs, your license has expired. Did you subscription end recently? If not, you will want to reach out to our support teams on the following page: https://support.malwarebytes.com/docs/DOC-1114