Unable to connect to the service

[Setnan]

I have done all the above but I still get the "Unable to connect the Source".

Here is my log file : 

mb-clean-results.txt

Edited July 6, 2017 by Maurice Naggar

[nikhils]

Hello @Setnan

Can you please try running the latest build over your existing product.

Installer can be found using this post. Download and run the installer over your existing product.

Let us know if you still see the error.

[Setnan]

Yes - I did run "mb3-setup-consumer-3.1.2.1733-1.0.160-1.0.2251" and everything works fine .....

... until next time I restart Windows I get the "Unable to start - Unable to connect the Service" again 

I'm running F-Secure   could that be the reason ??

-jan

[Maurice Naggar]

That is a definite yes.      

This pc has installed the F-Secure antivirus which does lead to having it interfere with our program being able to communicate out over the F-Secure firewall.
These tweaks ( adjustments ) in F-Secure need to be made in order for all to co-exist better.

Some antivirus applications require exclusions to be defined for Malwarebytes Anti-Malware, so that they do not interfere with Malwarebytes operation and vice versa.  These are typically referred to as exclusions or ignore list entries. The following is a list of Malwarebytes programs which should be placed on an Exclusion list if required. 

This list is specific to Malwarebytes  3.x.

C:\Program Files\Malwarebytes\Anti-malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-malware\mbampt.exe
C:\Program Files\Malwarebytes\Anti-malware\mbamservice.exe
C:\Program Files\Malwarebytes\Anti-malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-malware\mbamwsc.exe
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\System32\drivers\mbamswissarmy.sys
C:\Windows\System32\drivers\mbamchameleon.sys
C:\Windows\System32\drivers\farflt.sys
C:\Windows\System32\drivers\mbae64.sys (64-bit only)
C:\Windows\System32\drivers\mbae.sys (32-bit only)

For specific steps on how to add these files to Computer Security by F-Secure please refer to the following link:

Configuring Exclusions with F-Secure
 

[Setnan]

AHA !

So I enter all the 13 programs in the exclusions list ?

Edited July 6, 2017 by Setnan

[nikhils]

Yes, its best to include all the mentioned files and drivers.

[Setnan]

Hmmmm ...

In the F-Secure "How to exclude files and folders ..." it says :

Note: Some file types cannot be excluded and will always be scanned, such as executable files.

 

 

 

[Setnan]

OK - so I did enter all the files (as I'm running a 64-bit WIN, I entered mbae64) and I still get the error 

se enclosed screendump

[Telos]

@Setnan 

Set exclusions for /Program Files/Malwarebytes folder under Virus Protection (the objects). Follow this reference except for folder I have pointed out.

A reboot may be required. You do not need to set any other exceptions in F-Secure after doing the above. Let me know how this works.

Edited July 6, 2017 by Telos

[Setnan]

Shait .. sorry folks ... my fault ...!!

I entered the exclude list under "Manual Scanning" only ... 

Now everything works fine !!

 

Thank you everyone !!

[nikhils]

Awesome, glad to know everything is working well.